Tech Support Representative

New

Skills

Communication Customer Support Organization Problem-solving Troubleshooting Windows Server Zendesk

Position Responsibilities:

  • Support business customers on our proprietary software to identify service-related needs and offer the most appropriate solutions providing world-class customer service
  • Proactively stay up to date with all the latest technologies concerning our products and the underlying technologies
  • Recognize and escalate difficult technical/business issues within the organization
  • Work with support and/or product development personnel to troubleshoot and work around product issues
  • Prioritize and organize customer ticket workload
  • Ability to professionally interact with the end user to train and work with them to meet new requirements and needs via email, phone and ticketing system
  • Ability to handle high volume tickets and calls while maintaining an up-to-date backlog of actively working tickets

Position Requirements:

  • 2+ years of high-level technical support in a Windows environment
  • 2+ years technical experience with computer software, including the installation and configuration of Windows programs
  • Experience providing in-person Windows and Mac support, as well as mobile device support (iOS, Android and Windows based devices) is preferred
  • Knowledge of Windows Server operating system architecture and security
  • Experience working with Zendesk preferred.
  • Knowledge of the car dealership industry
  • Excellent Customer Support and Technical skills
  • Excellent troubleshooting skills
  • Ability to communicate clearly both verbally and in writing
  • Must be well-organized and detail-oriented
  • Excellent people skills and the ability to work with a wide range of people

Ability to maintain composure and function well under pressure

No forms. Your profile is generated instantly.

Job Type: Remote

Salary: Not Disclosed

Experience: Intermediate

Duration: 12.0 Months

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