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SupportLogic is seeking a passionate Director of Professional Services to lead a world-class team focused on empowering global enterprises to maximize their customer support operations. You will drive customer success from onboarding through continuous enablement, collaborating across departments to deliver exceptional experiences and strategic outcomes. This is a unique opportunity to shape the future of customer support in a fast-growing, AI-driven SaaS environment.
As the Director of Professional Services, you will champion everboarding initiatives, ensuring customers continuously extract value from our platform. You will mentor your team, enhance operational efficiency, and partner with Sales, Product, Engineering, and Support to advocate for customer needs and drive process improvements.
Posted 54 days ago
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