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Customer Support AI Advisor

New

Skills

Consumer Goods Crm systems Customer Support Escalation management Process Improvement Salesforce Zendesk

Join Mercor in partnership with a leading AI lab, as we seek experienced customer support professionals to help shape next-generation AI systems for the consumer goods industry. This remote, project-based role is perfect for experts eager to leverage their knowledge in customer workflows, issue resolution, and communications to advance AI solutions modeling real-world support scenarios.

Key Responsibilities
  • Advise on customer support workflows, from product inquiries to returns and replacements.
  • Review and refine processes for order issues, product quality concerns, and warranty claims.
  • Provide expertise on escalation management, compliance, and communication standards.
  • Offer guidance on optimizing customer support tools such as CRM platforms.
  • Support development of knowledge bases, training resources, and scenario documentation.
Required Skills & Qualifications
  • 5+ years of customer support experience in the consumer goods industry, ideally with management experience.
  • Strong understanding of returns, refunds, warranty claims, and product inquiries.
  • Familiarity with CRM systems and order management platforms.
  • Proven ability to analyze workflows and recommend improvements.
  • Excellent communication and problem-solving skills, including managing escalated cases.

No forms. Your profile is generated instantly.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: 12.0 Months

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