Customer Support Manager

New

Skills

Communication Css Customer Experience Customer Service Html JavaScript Leadership Metabase QA Zendesk

Job Overview

Worker Operations team is responsible for end-to-end operations and support for the supply-side of the marketplace, serving over 60,000 active professionals. The Customer Support Manager plays a vital role in maintaining standards through leadership, coaching, and operational excellence.

Responsibilities
  • Closely monitor agent performance
  • Provide frequent coaching to agents
  • Handle customer escalations
  • Ensure schedule adherence
  • Delegate tasks for team development
Requirements & Qualifications
  • +2 years coaching experience
  • +2 years team leadership experience
  • +2 years customer service experience
  • Excellent communication skills
  • Strong problem-solving abilities
  • Ability to thrive under pressure
  • Experience in setting and achieving SMART goals
  • Adaptability and flexibility
  • Strong product and process knowledge
  • Customer-centric mindset

No forms. Your profile is generated instantly.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: 12 Months

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