Technical Operations Lead

New

Skills

AI-based deflection tools Automation tools Data visualization Integration systems Process improvement Snowflake Systems administration Tableau Troubleshooting Zendesk

The Technical Operations Lead is responsible for optimizing Zendesk and core Support systems, enhancing operational efficiency, and improving member experiences through innovative solutions.

Key Responsibilities
  • Own and optimize Zendesk and core Support systems, including administration and ongoing improvements.
  • Manage AI-based deflection tools and related workflows to improve efficiency and member experience.
  • Build and maintain integrations across Support systems for reliable data flow.
  • Create dashboards, reporting, and data visualizations for monitoring performance.
  • Evaluate and implement new tools and automations to strengthen Support operations.
  • Lead independent projects, such as launching new AI automation frameworks, with minimal oversight.
  • Utilize AI tools for problem-solving and process improvement.
Required Skills & Qualifications
  • 5+ years of experience in technical operations, support operations, or systems administration.
  • Primary administrator experience for a support ticketing platform, preferably Zendesk.
  • Experience implementing tools and integrating systems in fast-paced environments.
  • Strong skills in systems administration, automation, troubleshooting, and process improvement.
  • Experience building reporting with Tableau and Snowflake.
  • Ability to thrive in an AI-first culture with practical AI usage.
  • Collaborative mindset and ability to work within a diverse and supportive team.
  • Remote-friendly with flexible scheduling options.

No forms. Your profile is generated instantly.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: Months

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