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Service Operations Manager

New

Skills

ERP Systems Escalation Management Financial Reporting NetSuite Process Optimization PSA Tools SaaS Service Operations Stakeholder Collaboration Team Leadership

The Sr. Manager, Service Operations will support the evolution and transformation of our quote-to-revenue operations, enabling the business to achieve essential success metrics. This role involves leading a team of services operations specialists, improving daily processes, and partnering with various teams to enhance the overall efficiency of our operations.

Key Responsibilities
  • Lead the services operations team and manage daily processes including month-end revenue and invoicing.
  • Collaborate with the operations excellence team for continuous improvements in quote-to-revenue processes.
  • Establish business process standards to enhance customer engagement through services delivery teams.
  • Support presales and sales teams with scoping, estimation, and SOW development.
  • Assess deployment risks and provide escalation management as necessary.
Requirements & Qualifications
  • 7+ years of experience in finance or operations roles within SaaS organizations.
  • Proficient in PSA tools and ERP systems like NetSuite.
  • Strong operational skills with experience in process optimization.
  • Ability to communicate complex topics clearly and simply.
  • Comfortable in fast-paced, high-growth environments.

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Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: Months

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