Service Delivery Manager

Seeking an AI-forward Software Engineer with expertise in GitHub Copilot and Amazon Q.

Designing and delivering structured hands-on developer sprints focused on AI technologies.

Hiring experienced Security Operations Engineers

Building robust security practices and tools

Develop robust database software solutions.

Lead and mentor the InnoDB engineering team.

Expand Customer Operations team

Facilitate team collaboration

- Administer and customize Adobe Workfront and AEM - Integrate platforms with third-party systems -

Develop solutions using AEM templates and components - Apply AEM best practices for content

Customize and configure Adobe Workfront and AEM, Integrate various systems, Develop solutions using

AEM, Extend AEM functionalities with APIs, Work effectively in Agile development

Lead software development with expertise in Angular and related technologies.

Mentor team members to enhance overall capabilities and expertise.

Develop high-quality software solutions

Adopt best programming practices

Translate requirements into user stories

Serve as a liaison between business and IT

Be the technical front door for post-sales accounts.

Diagnose and resolve runtime issues effectively.

Focus on incident response in IT and contact center environments.

Manage incidents and coordinate resolution across multiple teams.

Monitor and maintain ETL pipelines.

Provide incident support and resolution.

Provide 2-level technical support.

Ensure compliance with SLAs.

Provide operational support in IT environments.

Manage incidents and coordinate resolutions.

Lead and manage a team of engineers.

Own the roadmap for storage durability and performance.

Enhance Sendbird's information security program.

Monitor controls across audit frameworks.

Lead IT Incident and Problem Management.

Act as Incident Commander during major outages.

Lead automation efforts for infrastructure reliability.

Develop tools and software for platform growth.

Design and develop backend APIs.

Collaborate with cross-functional teams.

Provide high-priority support to Premium customers.

Diagnose and resolve complex technical issues.

Drive program planning and SDLC adoption.

Lead execution reviews on product initiatives.

Lead the incident management program.

Develop AI-powered incident tools.

Optimize customers' technical health.

Serve as primary technical interface.

Improve reliability of Block's platform.

Utilize AI tooling for better observability.

Lead Furnishing Engineering team.

Build and operate credit reporting pipelines.

Design and develop backend systems.

Create distributed data systems.

Design automated reliability systems.

Improve incident management and on-call health.

Lead a team of Customer Success Engineers.

Manage 24x7 support operations and escalations.

Set technical direction for gateway/datapath.

Lead and grow the engineering organization.

Design observability platforms with Grafana and Prometheus.

Establish metrics standards and SLOs.

Monitor and analyze security incidents.

Lead incident response efforts.

Provide technical support via calls and emails.

Create incidents in ServiceNow for all service requests.

Build fault tolerance and capacity buffers.

Set and manage platform KPIs.

Own and evolve Command Center processes.

Strengthen escalation framework for incidents.

Provide hands-on IT support for US users.

Administer and improve ITIL 4 processes.

Improve reliability and performance of systems.

Define and implement SLIs, SLOs, and error budgets.

Oversee ServiceNow platform operations.

Manage and lead IT teams effectively.

Develop and implement vendor strategies.

Set performance metrics for vendors.

Conduct workflow analysis for PB processes.

Advise on PB and PB Claims configurations.

Manage daily operations of the Service Division.

Schedule and dispatch service technicians.

Drive and manage security programs effectively.

Coordinate and track security services and requirements.

Drive and support security programs.

Coordinate security services and track performance.

Drive security programs and provide TPM support.

Coordinate security team services and enforce requirements.

Drive security programs and provide TPM support.

Coordinate and track security services.

Drive security programs and provide TPM support.

Coordinate and track services from the security team.

Drive and manage security programs.

Coordinate cross-functional team dependencies.

Lead the Midmarket Resolution Support Services effectively.

Enhance customer satisfaction and SLA compliance.

Drive and manage security programs.

Coordinate with the security team and stakeholders.

Drive security programs and provide TPM support.

Coordinate and track services provided by the security team.

Drive security programs and TPM support.

Coordinate and track security services.