Junior Technical Support Engineer

Focus on incident response in IT and contact center environments.

Manage incidents and coordinate resolution across multiple teams.

Implement cloud observability solutions for customers

Automate and optimize system reliability and scalability

Implement Observability solutions for customers

Build and maintain scalable systems and automation

Enhance production environment reliability and stability

Implement automation and streamline deployments

Focus on incident response in IT and contact center environments.

Manage incidents and coordinate resolution across multiple teams.

Define and lead ES|QL analytics.

Establish technical vision for interfaces.

Provide advanced application support.

Lead and manage major incidents.

Focus on incident response in IT and contact center environments.

Manage incidents and coordinate resolution across multiple teams.

Be the technical front door for post-sales accounts.

Diagnose and resolve runtime issues effectively.

Focus on incident response in IT and contact center environments.

Manage incidents and coordinate resolution across multiple teams.

Monitor and maintain ETL pipelines.

Provide incident support and resolution.

Provide 2-level technical support.

Ensure compliance with SLAs.

Lead and manage a team of engineers.

Own the roadmap for storage durability and performance.

Enhance Sendbird's information security program.

Monitor controls across audit frameworks.

Serve as primary contact for Five9 Managed Services.

Lead Day2 service delivery programs using PMP and Agile.

Lead IT Incident and Problem Management.

Act as Incident Commander during major outages.

Lead automation efforts for infrastructure reliability.

Develop tools and software for platform growth.

Design and develop backend APIs.

Collaborate with cross-functional teams.

Provide high-priority support to Premium customers.

Diagnose and resolve complex technical issues.

Drive program planning and SDLC adoption.

Lead execution reviews on product initiatives.

Lead the incident management program.

Develop AI-powered incident tools.

Optimize customers' technical health.

Serve as primary technical interface.

Improve reliability of Block's platform.

Utilize AI tooling for better observability.

Lead Furnishing Engineering team.

Build and operate credit reporting pipelines.

Design and develop backend systems.

Create distributed data systems.

Design automated reliability systems.

Improve incident management and on-call health.

Lead a team of Customer Success Engineers.

Manage 24x7 support operations and escalations.

Set technical direction for gateway/datapath.

Lead and grow the engineering organization.

Design observability platforms with Grafana and Prometheus.

Establish metrics standards and SLOs.

Monitor and analyze security incidents.

Lead incident response efforts.

Provide technical support via calls and emails.

Create incidents in ServiceNow for all service requests.

Focus on incident response in IT and contact center environments.

Manage incidents and coordinate resolution across multiple teams.

Lead architecture and implementation of ServiceNow solutions.

Collaborate with stakeholders to define technical strategy.

Lead cross-functional HR tech programs from initiation to completion.

Bridge business and technology to optimize HR platforms.

Focus on incident response in IT and contact center environments.

Manage incidents and coordinate resolution across multiple teams.

Develop AI agents for customer support.

Translate CX needs into AI solutions.

Configure ServiceNow GRC/IRM modules.

Implement risk frameworks and policies.

Oversee service management and operations processes.

Lead operational oversight of service management platforms.

Ensure smooth operation of Azure cloud applications.

Own and resolve user inquiries and platform issues.

Lead IT Incident and Problem Management.

Act as Incident Commander during major outages.

Map existing People Ops processes to identify inefficiencies.

Document workflows and manual tasks for clarity.

Establish new business relationships with key accounts.

Develop ServiceNow account plans for the territory.

Provide technical support via calls and emails.

Create incidents in ServiceNow for all service requests.

Resolve customer reported issues efficiently

Provide configuration and policy recommendations

Architect and run OpenStack and Kubernetes infrastructure

Enable devsecops for applications on the infrastructure

Implement observability solutions for clients

Automate and maintain scalable systems

Lead incident response and resolution

Oversee and improve service management processes

Implement Observability solutions

Develop scalable systems with automation

- Manage JIRA and Confluence for client needs - Optimize ERP systems for critical communications -

upport network infrastructure and security - Maintain IT asset management solutions - Administer