Junior Technical Support Engineer

Architect and run OpenStack and Kubernetes infrastructure

Enable devsecops for applications on the infrastructure

Resolve customer reported issues efficiently

Provide configuration and policy recommendations

Implement cloud observability solutions for customers

Automate and optimize system reliability and scalability

Implement observability solutions for clients

Automate and maintain scalable systems

Lead incident response and resolution

Oversee and improve service management processes

Implement Observability solutions for customers

Build and maintain scalable systems and automation

Implement Observability solutions

Develop scalable systems with automation

- Manage JIRA and Confluence for client needs - Optimize ERP systems for critical communications -

upport network infrastructure and security - Maintain IT asset management solutions - Administer

Enhance production environment reliability and stability

Implement automation and streamline deployments

Develop and maintain behavioral threat detections

Close detection gaps using MITRE ATT&CK and threat actor intelligence

Building and maintaining a signal development and detection engineering program

Writing threat detections and closing detection gaps

Deliver exceptional security support with advanced expertise and clear communication.

Serve as technical leader and mentor, guiding teammates through knowledge sharing.

Maintain Linux servers and AWS infrastructure for reliability

Develop and maintain automation for provisioning and deployments

Define requirements, research vendors, and design/implement solutions

Drive standardized solutions across SpaceX

Build, administer, and support Linux and Windows server environments

Ensure high availability, performance, and recoverability of production infrastructure

Lead and shape the Security Incident Response Team

Develop runbooks, playbooks, and response capabilities

Lead detection and remediation across enterprise and aviation tech

Ensure compliance with NIST 800-171, CMMC Level 2, and SOX ITGC

Lead architecture and implementation of ServiceNow solutions.

Collaborate with stakeholders to define technical strategy.

Lead cross-functional HR tech programs from initiation to completion.

Bridge business and technology to optimize HR platforms.

Provide support to Vetcove users via multiple channels.

Quickly troubleshoot and resolve customer issues.

Focus on incident response in IT and contact center environments.

Manage incidents and coordinate resolution across multiple teams.

Monitor and troubleshoot AWS Amazon Connect platforms.

Enhance proactive monitoring and system reliability.

Monitor and maintain ETL pipelines.

Provide incident support and resolution.

Provide 2-level technical support.

Ensure compliance with SLAs.

Manage end-to-end marketing campaigns.

Coordinate trade shows and events.

Plan and execute independent security projects.

Manage and audit identity provider solutions.

Configure ServiceNow GRC/IRM modules.

Implement risk frameworks and policies.

Oversee service management and operations processes.

Lead operational oversight of service management platforms.

Enhance Sendbird's information security program.

Monitor controls across audit frameworks.

Ensure on-time compute capacity delivery.

Coordinate with multiple suppliers.

Coordinate day-to-day office operations.

Manage vendor relationships and logistics.

Serve as primary contact for Five9 Managed Services.

Lead Day2 service delivery programs using PMP and Agile.

Manage the end-to-end product launch process.

Lead cross-functional team meetings for project updates.

Build and maintain project frameworks for events.

Create scalable project templates and timelines.

Maintain and enhance SIEM tools in cloud environments.

Manage log collection infrastructure and ingestion pipelines.

Develop AI agents for customer support.

Translate CX needs into AI solutions.

Lead and manage a team of engineers.

Own the roadmap for storage durability and performance.

Ensure smooth operation of Azure cloud applications.

Own and resolve user inquiries and platform issues.

Be the technical front door for post-sales accounts.

Diagnose and resolve runtime issues effectively.

Lead Cribl deployments for customers.

Serve as a technical authority in observability and security.

Oversee property operations at The Pierce building.

Conduct regular inspections and maintain Kasa standards.

Lead and mentor a team of technicians.

Manage administrative operations efficiently.

Build and maintain project frameworks for events.

Create scalable templates and timelines for efficient project management.

Support daily operations in the Lisbon office.

Coordinate with vendors and building management.

Lead cross-divisional IT projects.

Define project scope and milestones.

Define and lead ES|QL analytics.

Establish technical vision for interfaces.

Lead automation efforts for infrastructure reliability.

Develop tools and software for platform growth.

Design and develop backend APIs.

Collaborate with cross-functional teams.

Provide high-priority support to Premium customers.

Diagnose and resolve complex technical issues.