Premium Support Engineer

New

Skills

Automation Collaboration Tools Customer Communication Debugging Incident Management JavaScript Python Systems Engineering Technical Support Zendesk

Join our team as a Premium Support Engineer and provide swift, high-priority support to our Premium customers. You will be responsible for diagnosing, reproducing, and resolving complex technical issues across the Replit platform while adhering to strict SLAs.

Key Responsibilities
  • Provide rapid-response support to Premium customers, ensuring timely and effective solutions.
  • Diagnose and resolve technical issues while escalating high-impact problems to Product & Engineering teams.
  • Lead customer communications during outages or incidents, ensuring clarity and calmness under pressure.
  • Identify recurring issues and collaborate with internal teams to streamline resolution processes.
  • Contribute to the development of internal tools, automation, and documentation to improve team efficiency.
Required Skills & Qualifications
  • 3+ years in technical support, developer support, or systems engineering.
  • Experience in providing support to high-value or enterprise customers.
  • Strong debugging skills in JavaScript, Python, or similar programming languages.
  • Excellent written and verbal communication skills, especially in high-pressure situations.
  • Familiarity with support tools like Zendesk, Linear, Slack, and internal debugging utilities.
  • Proven ability to manage multiple high-priority issues simultaneously with accuracy.

No forms. Your profile is generated instantly.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: Months

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