Customer Engineer Role

New

Skills

Container Orchestration Grafana Incident Management Kubernetes Loki Machine Learning Networking Observability Tools Project Management Prometheus

The Customer Engineer will serve as the technical front door for post-sales accounts, focusing on diagnosing and resolving issues related to latency, memory, GPU usage, concurrency, and model lifecycle.

Key Responsibilities
  • Triage Tier 1/2 issues and lead P0 war rooms.
  • Debug infrastructure across Kubernetes, networking, observability, and alerting.
  • Pull logs and traces to correlate signals in Grafana, Loki, and Prometheus.
  • Lead outage management, coordinating across Product, SRE, and Infra teams, and deliver root cause analyses.
  • Maintain proactive account ownership for top enterprise accounts, setting up monitoring and alerts.
  • Coordinate SA to CE handoffs and maintain runbooks and diagnostic best practices.
  • Drive end-to-end projects with strong project management skills.
  • Translate recurring technical pain points into roadmap level insights and product improvements.
  • Communicate effectively in high visibility situations with executive presence.
Required Skills & Qualifications
  • Deep Kubernetes troubleshooting and pod/resource debugging.
  • Experience with Grafana, Loki, and Prometheus.
  • Strong understanding of container orchestration and networking.
  • Experience managing high-severity incidents and SLAs.
  • Proven project management skills with the ability to run multiple complex initiatives.
  • Strong communication skills, especially during high-stress situations.
  • Ability to work collaboratively across multiple teams.
  • Experience with production cluster environments.
  • Knowledge of machine learning concepts and startups.
  • Familiarity with observability tools and infrastructure debugging.

No forms. Your profile is generated instantly.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: Months

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