Staff IAM/PAM Administrator Role

New

Skills

Automation AWS Cloud Cyberark Documentation Iam Mfa Sso

Job Overview

Blackbaud is seeking a Staff Identity and Privileged Access Management Administrator (IAM/PAM) (Tier-1) to support day-to-day identity and privileged access operations across cloud and on-prem environments. The ideal candidate is process-driven, comfortable working from standards, and thrives in a high-volume support model where speed, accuracy, and customer service matter.

Responsibilities
  • Monitor IAM request queues and lifecycle workflows.
  • Execute standard provisioning/deprovisioning tasks via tooling and automation.
  • Resolve routine IAM incidents (SSO/MFA access, group/role assignment errors).
  • Support access review campaigns by running reports and tracking remediation tasks.
  • Monitor PAM platform for health dashboards and alerts.
  • Onboard privileged accounts/safes using approved templates and patterns.
  • Resolve standard PAM tickets (password checkout failures, safe membership, launch issues).
  • Validate and remediate basic password rotation failures following runbooks.
  • Maintain accurate ticket updates and clear handoffs or escalations.
  • Update documentation (SOPs) or knowledge bases when changes occur.
  • Participate in short/on-call rotations for incident response.
Requirements & Qualifications
  • 2+ years in IAM/PAM, service desk, identity operations, or IT admin support.
  • Familiarity with enterprise directory services(AD, EntraID, and AWS directory services).
  • Working knowledge and understanding of RBAC, ABAC, MFA, SSO, least privilege, and JIT.
  • Comfortable following runbooks and standardized procedures.
  • Hands-on familiarity with enterprise IAM/IGA and PAM platforms (e.g., SailPoint, CyberArk, and BeyondTrust).
  • Able to work flexible hours as required by business priorities.

No forms. Your profile is generated instantly.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: 12.0 Months

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