Mid-Market Success Manager

New

Skills

Account management Crm software Customer success Problem Solving Public Relations Relationship Building Team Collaboration

Muck Rack is seeking a passionate Customer Success Manager to join our Mid-Market team. This full-time, remote role empowers you to support clients across the United States, helping them maximize value from our cutting-edge public relations software.

Job Overview
  • Serve as the primary point of contact for mid-market customers.
  • Foster strong relationships to drive product adoption and satisfaction.
  • Collaborate with clients to ensure successful onboarding and ongoing engagement.
Key Responsibilities
  • Guide clients through onboarding, training, and best practices.
  • Proactively identify opportunities to enhance customer experience.
  • Monitor client health and address issues promptly.
  • Collaborate with internal teams to advocate for customer needs.
  • Drive retention and growth through strategic engagement.
Required Skills & Qualifications
  • 3+ years in customer success or account management roles.
  • Experience supporting mid-market clients remotely.
  • Exceptional communication and relationship-building skills.
  • Familiarity with SaaS and public relations software.
  • Strong problem-solving and organizational abilities.

No forms. Your profile is generated instantly.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: 12.0 Months

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