General Liability Claims Specialist

New

Skills

Customer Service Process Improvement Risk Assessment

Join Westfield Health as a General Liability Claims Specialist and play a pivotal role in supporting our mission to enhance the health and wellbeing of our customers. This senior-level position is responsible for managing highly complex claims, ensuring thorough investigation, proper coverage determination, and effective resolution. If you are detail-oriented, proactive in negotiations, and thrive in a dynamic environment, we welcome your expertise.

Job Overview

As a Claims Specialist, you will handle a diverse portfolio of liability claims, including injury, property damage, construction defect, and environmental cases. You will be responsible for end-to-end claims management, from coverage analysis to settlement, while delivering outstanding customer service and supporting continuous improvement initiatives.

Key Responsibilities
  • Analyze coverage and conduct thorough investigations for assigned claims.
  • Manage liability and damage assessments, including litigation and expense oversight.
  • Negotiate and execute settlements, attending arbitrations as needed.
  • Resolve third-party liability claims, both pre-suit and in litigation.
  • Establish, review, and document reserves and claim statuses.
  • Deliver exceptional service to insured individuals and brokers.
  • Support claims process improvements and catastrophe management efforts.
  • Travel within assigned territory when required.
Required Skills & Qualifications
  • 6+ years of claims handling experience.
  • Bachelor’s degree in Business or a related field, or equivalent work experience.
  • Specialized knowledge of general liability claims and coverage analysis.
  • Strong investigation, negotiation, and analytical skills.
  • Experience managing litigation and arbitration processes.
  • Proficiency in documentation and reporting.
  • Outstanding customer service and communication abilities.
  • Valid driver’s license and acceptable driving record (for field roles).

No forms. Your profile is generated instantly.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: 12 Months

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