Enterprise Customer Success Manager

New

Skills

Artificial Intelligence (AI) Business Reviews Consumption Forecasting Cross-functional Coordination Customer Success Management Enterprise Account Management Health Signal Tracking Machine Learning (ML) Onboarding Processes Stakeholder Engagement

The Enterprise Customer Success Manager will manage enterprise accounts, focusing on building Machine Learning (ML) and Artificial Intelligence (AI) capabilities. The role will drive adoption and expansion through a land-and-expand strategy, partnering with various teams to deliver successful outcomes.

Key Responsibilities
  • Own the end-to-end success lifecycle from onboarding to renewal.
  • Lead business reviews and stakeholder engagements to support renewals.
  • Collaborate with customers in the San Francisco office to drive success.
  • Develop success plans and coordinate cross-functional resources.
  • Manage a large book of business, track health signals, and forecast consumption.
Required Skills & Qualifications
  • 4+ years in a customer-facing enterprise Customer Success or leadership role.
  • Strong business acumen with experience in navigating mid-to-large organizations.
  • Ability to interface effectively with engineers, data scientists, and ML leads.
  • Fundamental understanding of AI, ML, Large Language Models (LLMs), or agent frameworks.
  • Operational rigor in managing customer success initiatives.

No forms. Your profile is generated instantly.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: Months

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