Strategic Customer Success Manager

New

Skills

Account management Change Management Cross-functional Collaboration Customer Success Management Project Management Risk Management

Join HubSpot as a Principal Customer Success Manager and play a pivotal role in driving the success of our strategic, enterprise-level clients. You'll oversee a portfolio of high-value accounts, working cross-functionally to ensure customer satisfaction, retention, and growth. This position requires a strategic mindset, exceptional relationship-building skills, and a passion for helping customers achieve measurable business outcomes through the HubSpot platform.

Job Overview

As a Principal Customer Success Manager for Strategic Accounts, you will be responsible for managing key client relationships, advocating for customer needs, and developing actionable plans to maximize ROI. You will serve as a trusted advisor, leveraging your expertise in SaaS, project management, and strategic consulting to deliver outstanding customer experiences and support business objectives.

Key Responsibilities
  • Oversee the customer experience for a portfolio of 30-40 enterprise, high-value accounts, focusing on retention and growth.
  • Build and nurture deep relationships across all levels of customer organizations, aligning solutions with business goals and use cases.
  • Partner with cross-functional internal teams (Sales, Marketing, Product, Contract Management, Executive Leadership) to develop and execute success plans.
  • Conduct Executive Business Reviews and strategic consultations to align on goals, priorities, and growth opportunities.
  • Act as a customer advocate by developing adoption roadmaps, identifying and removing adoption barriers, and aligning resources to support customer initiatives.
  • Travel onsite for strategic consulting engagements as needed (2-3 times annually).
Required Skills & Qualifications
  • Business-level proficiency in English and Spanish.
  • Proven experience managing large organizations (200+ employees) and $5-6M+ ARR portfolios.
  • Track record of driving customer results through strategic consulting, creative problem-solving, and change management (preferably in SaaS).
  • Exceptional communication and executive presentation skills; ability to build multithreaded stakeholder relationships.
  • Expertise in project management, risk management, and account retention strategies.
  • Autonomous, proactive, and solution-oriented approach to customer challenges.
  • Experience working with VP+ or C-suite decision-makers, ideally as a Senior CSM or in strategic partnerships/account management roles.

No forms. Your profile is generated instantly.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: 12 Months

Share this job:

Similar Jobs

Remote VP Customer Success

Posted 54 days ago

Hiring a remote VP of Customer Success in the United Kingdom.

Full-time position that can be done remotely.

Communication Skills Customer success Customer Success Management Customer Support

Remote Account Executive Role

Posted 54 days ago

Promote Acquia's Optimize solutions

Drive digital platform sales remotely

Account Executive Account management B2b Sales Business Development

Senior Marketing Analyst Role

Posted 54 days ago

Offer a remote full-time analyst position

Drive business growth through marketing analytics

Cross-functional Collaboration Customer Experience Data Analytics Digital Marketing

Senior SMS Product Manager

Posted 54 days ago

Hiring a remote Senior Product Manager

Driving SMS product strategy and execution

Agile Methodologies Analytical Skills Cross-functional Collaboration Market Analysis

Internal Marketing Manager

Posted 54 days ago

Hire a remote communications manager

Enhance internal marketing strategies

Analytical Skills Communications Content Creation Copywriting

Remote Content Marketing Manager

Posted 54 days ago

Develop and execute content marketing strategies

Enhance customer experience automation

Analytics Communication Skills Content Marketing Content Strategy

Public Affairs Director

Posted 54 days ago

Lead public affairs team <br> Establish new partnerships <br> Expand revenue opportunities <br>

e advocacy campaign solutions <br> Network and build strategic

Business Development Client Relationship Management Cross-functional Collaboration Sales strategy

African Remote Job Opportunities

Posted 54 days ago

Connect African professionals to remote jobs

Promote flexible work opportunities

Adaptability Cloud Platforms Digital Communication English Proficiency

Product Marketing Manager

Posted 54 days ago

Promote and position the client reporting tool in the market.

Drive sales and customer acquisition through effective marketing strategies.

Ab testing A/b Testing Analytical Skills B2b

Senior Product Manager, Growth

Posted 54 days ago

Hiring a Senior Product Manager focused on growth initiatives.

Remote full-time position suitable for candidates in Canada.

Cross-functional Collaboration Data Analysis Leadership Market Analysis

Gaming Support Agent

Posted 54 days ago

Handle customer support for a game studio

Assist players with technical and account issues

Account management Android Communication Communication Skills

Revenue Enablement Product Manager

Posted 54 days ago

Drive revenue growth through strategic marketing

Analyze market trends for revenue optimization

Analytical Skills Cross-functional Collaboration Data-driven decision making Market Analysis

Remote Product Manager

Posted 54 days ago

Hiring a remote Product Manager

Full-time position in Canada or the United States

Agile Communication Skills Cross-functional Collaboration Cybersecurity

DACH Marketing Manager

Posted 54 days ago

Oversee marketing activities in the DACH region.

Develop and implement targeted marketing strategies.

Campaign Management Communication Skills Data Analysis Digital Marketing

Senior Staff Software Engineer - Payments

Posted 54 days ago

Define and drive technical strategy and architecture

Collaborate with cross-functional teams for reliable solutions

Architecture Code reviews Communication Communication Skills

SOX Technical Control Testing

Posted 54 days ago

Evaluate and test IT controls for SOX compliance.

Collaborate with technology teams to assess and improve control design.

Accounting Change Management Communication Documentation

Compliance Engineering Manager

Posted 54 days ago

Lead a team focused on compliance with global financial regulations in the Payments space

Collaborate extensively with cross-functional teams to ensure compliance is integrated throughout the platform

Architecture Communication Compliance Cross-functional Collaboration

Senior Product Marketing Manager

Posted 54 days ago

Promote customer-focused marketing initiatives

Drive product adoption and retention

Analytical Skills Analytics Automation Campaign Management

Technical Account Manager Remote

Posted 54 days ago

Recruit a remote Technical Account Manager

Drive customer success for Airtable users

Account management Account manager Cloud Computing Communication Skills

Remote Engagement Manager Role

Posted 54 days ago

Hire a remote Engagement Manager

Ensure successful client adoption

Account management Communication Skills Customer success Problem Solving

Strategic Accounts Executive DACH

Posted 54 days ago

Hire remote account executive

Expand strategic accounts in DACH

Account Executive Account management Business Development Crm

Remote Strategic Account Executive

Posted 54 days ago

Manage strategic accounts to drive revenue growth.

Build strong relationships with key clients.

Account Executive Account management B2b Business Development

KYB & KYV Compliance Lead

Posted 54 days ago

Lead KYB & KYV Compliance Operations

Enhance Risk and Compliance Procedures

Audit Compliance Data Analysis Elliptic

KYB & KYV Sr. Analyst

Posted 54 days ago

Enhancing risk and compliance operations in the fintech industry

Leading KYB onboarding and vendor due diligence

Analyst Automation Compliance Data Analysis

Regional Compliance Officer

Posted 54 days ago

Lead regional compliance oversight for Airtm in India.

Implement and monitor AML/CFT measures for the region.

Anti-money Laundering Audit Communication Compliance

Legal Counsel - Airtm

Posted 54 days ago

Provide legal counsel on high-profile projects

Draft and negotiate contracts with various partners

Compliance Corporate Governance Licensing Project Management

KYB Compliance Analyst

Posted 54 days ago

Enhance risk and compliance operations

Ensure audit readiness and regulatory compliance

Analyst Automation Compliance Elliptic

Blockchain Solutions Engineer

Posted 54 days ago

Engage with customers to understand blockchain data needs

Design and implement tailored data analytics solutions

Blockchain technology Data Analytics Data Security Documentation

Creative Operations Manager Contract

Posted 54 days ago

Hire a remote contract manager

Optimize creative workflows

Communication Skills Digital Platforms Project Management

Remote Senior Product Designer

Posted 54 days ago

Hire remote senior product designer

Design user-centric digital experiences

Adobe Creative Suite Collaboration Collaboration Tools Cross-functional Collaboration

Account Executive, Strategic Accounts

Posted 54 days ago

Hiring a remote Account Executive for strategic accounts in North America.

Full-time position that can be done remotely in the United States.

Account Executive Account management Business Development Communication Skills

Latin America Remote Opportunities

Posted 54 days ago

Find remote job opportunities, Explore work-from-home options, Expand career in Latin America, Gain

global experience, Work with international

Content Writing Customer Service Data Analysis Digital Marketing

Remote Business Operations Analyst

Posted 54 days ago

Offer a 100% remote analyst role

Simplify insurance billing operations

Business Operations Communication Skills Data Analysis Microsoft Excel

Remote Business Operations Specialist

Posted 54 days ago

Optimize insurance billing processes

Enhance operational efficiency

Communication Skills Customer Service Data Analysis Financial Acumen

Marketing Operations Specialist

Posted 54 days ago

Execute and optimize marketing campaigns using Marketo

Maintain and improve operational campaign workflows

adobe Airtable Asana Communication

Gaming Support Agent APAC

Posted 54 days ago

Deliver remote customer support for gamers

Resolve technical, account, and purchase issues

Account management Android Communication Skills Crm systems

Remote RevOps Manager

Posted 54 days ago

Hiring a Revenue Operations Manager for a remote position

Full-time opportunity for candidates in Canada or the United States

Analytical Skills Communication Skills Cross-functional Collaboration Remote Work

Senior Product Manager, AI Agents

Posted 54 days ago

Lead product development and strategy for AI Agents

Collaborate with cross-functional teams

Ai Analytical Skills Communication Skills Cross-functional Collaboration

Lifecycle Marketing Manager

Posted 54 days ago

Hiring a remote Lifecycle Marketing Manager

Full-time position in the United States

Analytical Skills Communication Skills Community Management Content Strategy

Senior Manager, Mid-Market AE

Posted 54 days ago

Hiring a Senior Manager for Mid-Market Accounts

Remote full-time position in the United States

Account Executive Account management Communication Skills Independence

Senior Product Manager, Journey Experience

Posted 54 days ago

Hiring a Senior Product Manager for Apollo.

Remote full-time position in the United States.

Communication Cross-functional Collaboration Data Analysis Leadership

Senior Content Strategist

Posted 54 days ago

Hire a senior content strategist

Support integrated content across channels

Analytics Brand messaging Campaign Management Content Marketing

Senior UX Product Manager

Posted 54 days ago

Hire a remote Senior Product Manager

Enhance core user experience foundations

Agile Methodologies Cross-functional Collaboration Data Analysis Design Systems

Marketing Operations Senior Manager

Posted 54 days ago

Hire a senior marketing operations manager

Remote and flexible work opportunity

Campaign Management Compliance Management Crm systems Cross-functional Collaboration

Senior Lifecycle Marketing Manager

Posted 54 days ago

Hire a remote lifecycle marketing expert

Enhance customer engagement and retention

Ab testing Analytics Campaign Management Crm

Sales Operations Manager Role

Posted 54 days ago

Hire a remote sales operations manager

Develop and execute GTM strategies

Crm Management Cross-functional Collaboration Data Analysis Hubspot

Remote Legal Operations Manager

Posted 54 days ago

Hire a remote Legal Operations Manager

Enhance legal process efficiency

Compliance Contract Management Legal Process Improvement

Principal Product Marketing Manager

Posted 54 days ago

Hire a remote product marketing leader

Promote Apollo's developer platform

Competitive Analysis Content Creation Cross-functional Collaboration Go-to-market strategy