Senior Customer Success Manager

New

Skills

Account management Client Relationship Management Communication Skills Crm software Cross-functional Collaboration Customer Service Customer success Customer Success Management Data Analysis Enterprise Software German Language Interpersonal Skills Onboarding Open source software Problem Solving Problem-solving Skills Product adoption Project Management Relationship Building Remote Collaboration Remote Work SaaS Team leadership Troubleshooting User experience User feedback analysis

Mattermost is seeking a Senior Customer Success Manager for the APAC region. This remote, full-time position allows you to work from anywhere in Australia, partnering closely with customers to ensure their success using our flexible, open-source messaging platform.

Job Overview

As a Senior Customer Success Manager, you will play a pivotal role in driving customer adoption, maximizing value, and building long-term relationships. You will serve as a trusted advisor, helping enterprise clients leverage Mattermost to achieve their business goals.

Key Responsibilities
  • Manage a portfolio of APAC enterprise clients, ensuring high satisfaction and retention.
  • Develop and execute success plans tailored to customer objectives.
  • Provide guidance on best practices, onboarding, and product adoption.
  • Identify opportunities for account expansion and upsell.
  • Act as the customer advocate within Mattermost, collaborating with internal teams.
Required Skills & Qualifications
  • Proven experience in customer success or account management, preferably in SaaS or open-source platforms.
  • Strong understanding of messaging and collaboration tools.
  • Excellent communication and relationship-building skills.
  • Ability to work independently and remotely across time zones.
  • Familiarity with the APAC business landscape and customer needs.

No forms. Your profile is generated instantly.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: 12.0 Months

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