Director of Customer Success, Canada

New

Skills

Account management Cross-functional Collaboration Customer Success Management Okrs Process Improvement Sales

Job Overview

Lead the Canadian Customer Success leadership team to scale processes and growth. Manage CSMs and Enterprise AMs to drive adoption, value, renewal, expansion. Develop segment playbooks and programs to meet client goals while hitting revenue quotas. Partner with Engineering, Product, Enablement, Sales and Support for positive outcomes. Drive continuous improvement: OKRs, processes and customer journey. Hire, mentor, develop talent with rigorous interview standards.

Responsibilities
  • Lead the Canadian Customer Success leadership team
  • Manage CSMs and Enterprise AMs
  • Develop segment playbooks and programs
  • Partner with cross-functional teams
  • Drive continuous improvement
Requirements & Qualifications
  • 10+ years leading distributed B2B SaaS teams
  • Experience managing CS, AM, and Sales orgs
  • Budget management and resource allocation experience
  • Bachelor's degree required; MS or MBA preferred
  • Strong passion for Customer Success and Motive's mission

No forms. Your profile is generated instantly.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: 12 Months

Share this job:

Similar Jobs

Remote VP Customer Success

Posted 55 days ago

Hiring a remote VP of Customer Success in the United Kingdom.

Full-time position that can be done remotely.

Communication Skills Customer success Customer Success Management Customer Support

Inventory Accountant

Posted 55 days ago

Prepare month-end inventory and COGS journals, Develop process improvements for inventory

Collaborate on annual audits, Provide data insights, Enhance inventory

Data Analysis Detail-oriented Financial Analysis Oracle

Remote Account Executive Role

Posted 55 days ago

Promote Acquia's Optimize solutions

Drive digital platform sales remotely

Account Executive Account management B2b Sales Business Development

Growth Sales Representative Role

Posted 55 days ago

Hire a remote sales representative

Promote customer experience automation

Automation Business Development Communication Crm

Senior Marketing Analyst Role

Posted 55 days ago

Offer a remote full-time analyst position

Drive business growth through marketing analytics

Cross-functional Collaboration Customer Experience Data Analytics Digital Marketing

Senior SMS Product Manager

Posted 55 days ago

Hiring a remote Senior Product Manager

Driving SMS product strategy and execution

Agile Methodologies Analytical Skills Cross-functional Collaboration Market Analysis

Remote Content Marketing Manager

Posted 55 days ago

Develop and execute content marketing strategies

Enhance customer experience automation

Analytics Communication Skills Content Marketing Content Strategy

Public Affairs Director

Posted 55 days ago

Lead public affairs team <br> Establish new partnerships <br> Expand revenue opportunities <br>

e advocacy campaign solutions <br> Network and build strategic

Business Development Client Relationship Management Cross-functional Collaboration Sales strategy

Senior Product Manager, Growth

Posted 55 days ago

Hiring a Senior Product Manager focused on growth initiatives.

Remote full-time position suitable for candidates in Canada.

Cross-functional Collaboration Data Analysis Leadership Market Analysis

Gaming Support Agent

Posted 55 days ago

Handle customer support for a game studio

Assist players with technical and account issues

Account management Android Communication Communication Skills

Business Dev Rep France

Posted 55 days ago

Hiring a Business Development Representative for France

Full-time remote position in France

Business Development Client Relationship Management Communication Skills English Proficiency

Revenue Enablement Product Manager

Posted 55 days ago

Drive revenue growth through strategic marketing

Analyze market trends for revenue optimization

Analytical Skills Cross-functional Collaboration Data-driven decision making Market Analysis

Remote Product Manager

Posted 55 days ago

Hiring a remote Product Manager

Full-time position in Canada or the United States

Agile Communication Skills Cross-functional Collaboration Cybersecurity

Senior Staff Software Engineer - Payments

Posted 55 days ago

Define and drive technical strategy and architecture

Collaborate with cross-functional teams for reliable solutions

Architecture Code reviews Communication Communication Skills

Compliance Engineering Manager

Posted 55 days ago

Lead a team focused on compliance with global financial regulations in the Payments space

Collaborate extensively with cross-functional teams to ensure compliance is integrated throughout the platform

Architecture Communication Compliance Cross-functional Collaboration

Senior EX Ops Coordinator

Posted 55 days ago

Support HR programs and maintain data accuracy

Enhance employee experience through process improvements

Communication Customer Service Data Management Google Suite

Indirect Tax Compliance Associate

Posted 55 days ago

Ensure global compliance with indirect tax regulations

Streamline VAT and Tourist Tax processes

Accounting Audit Compliance Data Analysis

Senior Product Marketing Manager

Posted 55 days ago

Promote customer-focused marketing initiatives

Drive product adoption and retention

Analytical Skills Analytics Automation Campaign Management

Technical Account Manager Remote

Posted 55 days ago

Recruit a remote Technical Account Manager

Drive customer success for Airtable users

Account management Account manager Cloud Computing Communication Skills

Remote Engagement Manager Role

Posted 55 days ago

Hire a remote Engagement Manager

Ensure successful client adoption

Account management Communication Skills Customer success Problem Solving

Strategic Accounts Executive DACH

Posted 55 days ago

Hire remote account executive

Expand strategic accounts in DACH

Account Executive Account management Business Development Crm

Remote Technical Support Specialist

Posted 55 days ago

Provide remote technical support

Assist users in building apps

Communication Skills Customer Support Documentation Payment Operations

Remote Strategic Account Executive

Posted 55 days ago

Manage strategic accounts to drive revenue growth.

Build strong relationships with key clients.

Account Executive Account management B2b Business Development

Remote Senior Product Designer

Posted 55 days ago

Hire remote senior product designer

Design user-centric digital experiences

Adobe Creative Suite Collaboration Collaboration Tools Cross-functional Collaboration

Account Executive, Strategic Accounts

Posted 55 days ago

Hiring a remote Account Executive for strategic accounts in North America.

Full-time position that can be done remotely in the United States.

Account Executive Account management Business Development Communication Skills

Gaming Support Agent APAC

Posted 55 days ago

Deliver remote customer support for gamers

Resolve technical, account, and purchase issues

Account management Android Communication Skills Crm systems

Remote RevOps Manager

Posted 55 days ago

Hiring a Revenue Operations Manager for a remote position

Full-time opportunity for candidates in Canada or the United States

Analytical Skills Communication Skills Cross-functional Collaboration Remote Work

Senior Product Manager, AI Agents

Posted 55 days ago

Lead product development and strategy for AI Agents

Collaborate with cross-functional teams

Ai Analytical Skills Communication Skills Cross-functional Collaboration

Lifecycle Marketing Manager

Posted 55 days ago

Hiring a remote Lifecycle Marketing Manager

Full-time position in the United States

Analytical Skills Communication Skills Community Management Content Strategy

Senior Manager, Mid-Market AE

Posted 55 days ago

Hiring a Senior Manager for Mid-Market Accounts

Remote full-time position in the United States

Account Executive Account management Communication Skills Independence

Senior Product Manager, Journey Experience

Posted 55 days ago

Hiring a Senior Product Manager for Apollo.

Remote full-time position in the United States.

Communication Cross-functional Collaboration Data Analysis Leadership

Remote Accounting Manager Role

Posted 55 days ago

Hire experienced accounting manager

Enable full-time remote work

Accounting Accounts Receivable Analytical Skills Data Analysis

Senior UX Product Manager

Posted 55 days ago

Hire a remote Senior Product Manager

Enhance core user experience foundations

Agile Methodologies Cross-functional Collaboration Data Analysis Design Systems

Marketing Operations Senior Manager

Posted 55 days ago

Hire a senior marketing operations manager

Remote and flexible work opportunity

Campaign Management Compliance Management Crm systems Cross-functional Collaboration

Senior Lifecycle Marketing Manager

Posted 55 days ago

Hire a remote lifecycle marketing expert

Enhance customer engagement and retention

Ab testing Analytics Campaign Management Crm

Sales Operations Manager Role

Posted 55 days ago

Hire a remote sales operations manager

Develop and execute GTM strategies

Crm Management Cross-functional Collaboration Data Analysis Hubspot

Remote Legal Operations Manager

Posted 55 days ago

Hire a remote Legal Operations Manager

Enhance legal process efficiency

Compliance Contract Management Legal Process Improvement

Principal Product Marketing Manager

Posted 55 days ago

Hire a remote product marketing leader

Promote Apollo's developer platform

Competitive Analysis Content Creation Cross-functional Collaboration Go-to-market strategy

Finance Strategy Senior Manager

Posted 55 days ago

Recruit a remote finance and strategy leader

Support product growth through financial insights

Cross-functional Collaboration Data Analysis Finance Financial Modeling

Remote Product Ops Manager

Posted 55 days ago

Manage product operations efficiently

Collaborate with teams to optimize strategies

Analytical Skills Communication Cross-functional Collaboration Leadership

Remote Sales Ops Manager

Posted 55 days ago

Hiring a remote Sales Operations Manager

Full-time position in Canada or the United States

Analytical Skills Communication Communication Skills Crm Management

Remote Account Executive, Apollo Labs

Posted 55 days ago

Hiring a remote Account Executive for Apollo Labs

Full-time position that can be done remotely in the US

Account Executive Account management Communication Skills Goal-oriented

Remote Sales Manager Position

Posted 55 days ago

Develop and maintain relationships with mid-market accounts

Utilize sales intelligence platform to drive sales

Account management Account manager Client Relationship Management Communication Skills

Remote Growth Marketing Manager

Posted 55 days ago

Develop and execute marketing strategies for user acquisition and engagement.

Analyze market trends to identify growth opportunities.

Analytics Cross-functional Collaboration Data Analysis Digital Marketing

Senior Dialer Product Manager

Posted 55 days ago

Lead and execute the Dialer roadmap for sales productivity

Drive enterprise retention and user adoption

Communication Cross-functional Collaboration Growth Strategy Leadership

Senior Product Manager

Posted 55 days ago

Build vision, strategy, and roadmap for new product line

Incorporate data analysis & research for product decisions

Ab testing Agile Agile Methodology Analytical Skills

Remote Technical Account Manager

Posted 55 days ago

Manage technical relationships with customers

Ensure customer success and satisfaction

Account management Account manager Cloud Services Communications

Blockchain Account Executive NYC

Posted 55 days ago

Own the full business sales cycle from prospecting to closing; Develop a deep understanding of blockchain networks and their analytics usage; Tailor solutions to meet prospects' unique needs; Maintain strong relationships with key stakeholders; Stay ahead of industry trends

None

Account management Business Development Customer success Marketing