Director of IT Operations

New

Skills

AI strategy Budget planning Endpoint management Enterprise infrastructure IT Engineering IT Operations ITSM KPI tracking SaaS tooling Vendor management

We are seeking a Director of IT Operations to lead a diverse team of over 20 professionals across IT Operations, IT Engineering, and AI strategy. This role is pivotal in shaping our internal IT infrastructure strategy, ensuring its reliability, scalability, and security while collaborating closely with our AI team to integrate AI-powered tools into our IT and business processes.

Key Responsibilities
  • Lead and manage a team of 20+ staff across IT Ops, IT Eng, and AI strategy.
  • Own and develop internal IT infrastructure strategy focusing on reliability, scalability, and security.
  • Partner with the AI team to embed AI-powered tools and workflows into IT and business operations.
  • Establish and track KPIs for uptime, ticket resolution, employee satisfaction, and infrastructure performance.
  • Manage IT vendor relationships, budget planning, and tool selection.
  • Collaborate with Security, Legal, People, and Finance teams to ensure compliance and privacy.
Requirements & Qualifications
  • 10+ years of IT experience with 4-5 years in a senior leadership role.
  • Proven track record in scaling IT Operations and IT Engineering in a fast-growing tech environment.
  • Deep technical knowledge of enterprise infrastructure, SaaS tooling, endpoint management, and ITSM.
  • Experience leading AI or automation initiatives within an IT or enterprise context.
  • Familiarity with IT security/compliance domains such as SOC 2, ISO 27001, or FedRAMP is a plus.

No forms. Your profile is generated instantly.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: Months

Share this job:

Similar Jobs

ServiceNow Architect & AI Expert

Posted 67 days ago

Lead architecture and implementation of ServiceNow solutions.

Collaborate with stakeholders to define technical strategy.

Agentic AI AI automation CSM IRM

Grocery Category Manager

Posted 65 days ago

Develop and execute grocery category strategies.

Manage vendor relationships and negotiate contracts.

Category strategy development Cross-functional collaboration Excel proficiency G-Suite proficiency

Junior ServiceNow Developer

Posted 65 days ago

Design and develop ServiceNow applications.

Optimize IT service management processes.

CMDB CSS HTML Integration Hub

Client Success Manager

Posted 64 days ago

Act as the single post-sales contact for clients.

Coordinate across multiple teams to ensure client success.

Business Intelligence (BI) tools Client relationship management Data Advisory services KPI tracking

Claims Vendor Strategy Manager

Posted 64 days ago

Develop and implement vendor strategies.

Set performance metrics for vendors.

AI integration Business Intelligence tools Cross-functional leadership Data analysis

Platform Operations Manager

Posted 60 days ago

Oversee service management and operations processes.

Lead operational oversight of service management platforms.

Change Control Governance IT Managed Services IT Operations

Head of Information Security

Posted 60 days ago

Enhance Sendbird's information security program.

Monitor controls across audit frameworks.

Cloud Security Compliance GDPR HIPAA

Security & Infrastructure Lead

Posted 60 days ago

Lead security and infrastructure strategy.

Manage and develop security teams.

AWS CI/CD Cloud Infrastructure Container Orchestration

Event Marketing Operations

Posted 60 days ago

Build and maintain project frameworks for events.

Create scalable project templates and timelines.

Asana Bizzabo Cvent Event management

Event Marketing Operations Associate

Posted 58 days ago

Build and maintain project frameworks for events.

Coordinate workflows and ensure milestones are met.

Asana Bizzabo Cross-functional collaboration Cvent

Subcontractor Sourcing Lead

Posted 58 days ago

Source qualified subcontractors in various markets.

Identify and close gaps in work order execution.

CMMS platforms Facilities management HVAC systems Insurance vetting

Broadcast Integrations Manager

Posted 57 days ago

Manage WHOOP Live broadcast experiences.

Develop broadcast integrations and partnerships.

Audience engagement Broadcast integrations Collaboration skills Data visualization

Support Engineer

Posted 57 days ago

Provide escalation support for complex issues.

Set up test scenarios for issue reproduction.

Customer Interaction IT Operations Jira Linux Administration

Research Program Manager

Posted 57 days ago

Manage vendor strategy lifecycle.

Ensure compliance with data privacy regulations.

Cross-functional leadership Data privacy compliance Familiarity with research tools Financial tracking

IT & Enterprise Technology Director

Posted 56 days ago

Develop engineering capabilities and implement IaC.

Advance Zero Trust security across multiple domains.

Artificial Intelligence (AI) Automation Cloud technologies Endpoint management

Marketing Analyst Role

Posted 51 days ago

Design and maintain scalable datasets.

Improve data pipelines with Marketing Analytics and BI.

B2B marketing expertise Business Intelligence (BI) tools Cross-functional project management Data pipelines

Sales Operations Manager

Posted 50 days ago

Manage sales data and CRM.

Qualify inbound leads effectively.

Analytical skills Communication skills CRM administration Data integrity management

Project Manager II

Posted 49 days ago

Lead Professional Services engagements per SOW.

Manage project lifecycle from kickoff to UAT.

Change Management Customer Onboarding Cybersecurity IT Operations

Corporate Operations Senior Manager

Posted 49 days ago

Oversee technical roadmap for engineering teams.

Identify and reduce manual toil through automation.

API-driven automation Cloud-native environment Google Workspace MDM systems (Jamf

Corporate Operations Manager

Posted 46 days ago

Oversee the technical roadmap for engineering teams.

Identify manual processes for automation.

API-driven automation Bash scripting Cloud-native environments Google Workspace

Contracts Administrator

Posted 46 days ago

Draft contracts for vendors and clients.

Review contracts for compliance and quality.

Analytical skills Client relations Contract drafting Contract management software

IT Operations Senior Manager

Posted 45 days ago

Lead and mentor the IT team.

Build user-centric service automators.

Cloud Computing Cross-Platform Support Intune IT Operations

Security IT Leadership

Posted 44 days ago

Own the security posture of Mill across systems.

Lead the SOC 2 program from planning to audit.

Cloud Security Identity and Access Management (IAM) Information Security ISO 27001

IT Operations Director

Posted 43 days ago

Lead global IT operations for a merged organization.

Manage a team across multiple countries.

CrowdStrike Entra ID Google Workspace Incident management

Procurement Manager Role

Posted 42 days ago

Lead strategic sourcing initiatives.

Manage vendor relationships effectively.

Cost management Cross-functional collaboration Data analysis Market analysis

Workplace Manager Role

Posted 39 days ago

Oversee EMEA & APJ real estate operations.

Manage vendor relationships and contracts.

Budgeting Customer service Google Apps proficiency Interpersonal skills

Senior Accountant Position

Posted 39 days ago

Manage full cycle bookkeeping duties.

Ensure accurate financial reporting.

Accounts payable management Certified Public Accountant (CPA) Customer billing Financial reporting

Raw Materials Planning Manager

Posted 38 days ago

Source fabrics and raw materials for product needs.

Manage relationships with mills for quality and supply.

Apparel manufacturing Apparel supply chain Collaboration with product development Fabric sourcing

Facilities Maintenance Associate

Posted 38 days ago

Perform routine facility maintenance tasks.

Maintain a safe and organized work environment.

Communication skills Driving skills Facility maintenance Furniture assembly

Global Benefits Director

Posted 37 days ago

Define global benefits strategy.

Implement and scale benefits programs.

Broker management Cost optimization Employee resource groups Global benefits strategy

IT Project Manager

Posted 37 days ago

Oversee network and AV projects.

Manage vendor relationships and negotiations.

Audio Video systems Cabling installation Communication skills Cost management

Data Center HVAC Technician

Posted 37 days ago

Operate and maintain cooling systems.

Perform preventive maintenance tasks.

Communication skills Data center operations Diagnostic tools HVAC systems

Senior Manager, Ancillary Products

Posted 35 days ago

Drive the strategy for ancillary products.

Manage the lifecycle from ideation to launch.

ACA compliance Ancillary product strategy Commercial insurance product management Data analysis using BI tools

Creative Operations Manager

Posted 35 days ago

Lead daily and long-term operations for the Creative Studio PM team.

Serve as the primary contact between Creative Studio and cross-functional partners.

Capacity reporting Contract oversight Creative operations Cross-functional collaboration

Bank Partnerships Manager

Posted 33 days ago

Manage relationships with bank partners.

Launch new products and features.

Business development Compliance management Contract negotiation Data analysis

Internal AI Lead

Posted 30 days ago

Define and manage the Internal AI roadmap.

Lead the AI Champion & Leader network.

AI strategy AI tooling API integration Change management

Travel Data Analyst

Posted 28 days ago

Manage strategic travel vendor relationships.

Negotiate and implement vendor contracts.

AI tools Contract negotiation Customer service Data analysis

Global IT Operations Manager

Posted 25 days ago

Lead and develop a distributed IT team.

Support global IT operations for a workforce.

Access Control Automation Tools Employee Development Google Workspace

Casino Games Specialist

Posted 21 days ago

Manage casino lobbies and content.

Launch new game titles with suppliers.

Content Management Systems (CMS) Data analytics E-commerce strategies Game performance tracking

Customer Experience Manager

Posted 21 days ago

Manage AI-powered customer listening infrastructure.

Oversee the Qualtrics platform end-to-end.

AI insights generation AI-powered customer listening Closed-loop CX program Cross-functional collaboration

Design Intake Producer

Posted 21 days ago

Launch a design intake system in 30 days.

Reduce designer workload through prioritization.

Asana Creative production Design operations Figma

Global Mobility Manager

Posted 21 days ago

Develop and implement a global mobility strategy.

Ensure compliance with immigration laws and policies.

Cross-border policies Global mobility strategy Immigration compliance Legal compliance

ServiceNow Administrator Role

Posted 15 days ago

Manage day-to-day ServiceNow administration.

Configure various ITSM modules.

API Integration Change Management CMDB Glide Scripting

AI Adoption Lead

Posted 14 days ago

Lead AI adoption initiatives

Embed AI in workflows

AI integration AI playbooks Change management Communication skills

Service Technician Role

Posted 11 days ago

Perform routine and emergency repairs.

Prepare units for new tenants.

Electrical systems HVAC systems Legal notice posting Mobile applications

Trade Specialist Role

Posted 11 days ago

Review and validate service estimates.

Provide training on complex maintenance scopes.

Construction estimating Data analysis Home insurance knowledge Pricing strategy

Plumbing Technician Position

Posted 11 days ago

Perform plumbing repairs and replacements.

Conduct routine maintenance and inspections.

Inspection of plumbing systems Local code compliance Master plumbing license Mobile app proficiency

Brand Experience Lead

Posted 11 days ago

This exciting opportunity as a Brand Experience Lead involves overseeing event strategy and execution for a leading company in the marketing space. You will have the chance to create memorable brand experiences, manage creative processes, and coordinate with various stakeholders to elevate brand presence. If you have a passion for experiential marketing and a proven track record in managing large-scale events, this role is perfect for you. Join us to make a significant impact on our brand's narrative and presence across multiple channels.

Develop and manage brand experiences.

Brand management Budget management Content management Creative direction

Advanced Analytics Lead

Posted 3 days ago

Join Airbnb as the Lead of Advanced Analytics, where you will leverage your expertise to drive host acquisition and growth. In this pivotal role, you will conduct advanced data analysis, define metrics, and build dashboards to inform strategic decisions. Collaborating with various teams, you will run A/B tests to enhance performance and contribute to a culture of data-driven decision-making. This is an exciting opportunity to make a significant impact in a dynamic and inclusive environment.

Conduct actionable data analysis.

A/B testing Advanced analytics AI-assisted analytics Data analysis