Director of IT Operations

Define and manage the Internal AI roadmap.

Lead the AI Champion & Leader network.

Develop engineering capabilities and implement IaC.

Advance Zero Trust security across multiple domains.

Oversee the technical roadmap for engineering teams.

Identify manual processes for automation.

Provide escalation support for complex issues.

Set up test scenarios for issue reproduction.

Lead corporate strategy and execution.

Identify and leverage AI-driven opportunities.

Oversee service management and operations processes.

Lead operational oversight of service management platforms.

Enhance Sendbird's information security program.

Monitor controls across audit frameworks.

Lead security and infrastructure strategy.

Manage and develop security teams.

Lead Professional Services engagements per SOW.

Manage project lifecycle from kickoff to UAT.

Lead and mentor the IT team.

Build user-centric service automators.

Own the security posture of Mill across systems.

Lead the SOC 2 program from planning to audit.

Lead and develop a distributed IT team.

Support global IT operations for a workforce.

Lead architecture and implementation of ServiceNow solutions.

Collaborate with stakeholders to define technical strategy.

Design and develop ServiceNow applications.

Optimize IT service management processes.

Oversee service management and operations processes.

Lead operational oversight of service management platforms.

Act as the single post-sales contact for clients.

Coordinate across multiple teams to ensure client success.

Design and maintain scalable datasets.

Improve data pipelines with Marketing Analytics and BI.

Manage sales data and CRM.

Qualify inbound leads effectively.

Manage relationships with bank partners.

Launch new products and features.

Develop and execute grocery category strategies.

Manage vendor relationships and negotiate contracts.

Source qualified subcontractors in various markets.

Identify and close gaps in work order execution.

Manage WHOOP Live broadcast experiences.

Develop broadcast integrations and partnerships.

Develop and implement vendor strategies.

Set performance metrics for vendors.

Manage vendor strategy lifecycle.

Ensure compliance with data privacy regulations.

Build and maintain project frameworks for events.

Create scalable project templates and timelines.

Build and maintain project frameworks for events.

Coordinate workflows and ensure milestones are met.

Oversee technical roadmap for engineering teams.

Identify and reduce manual toil through automation.

Draft contracts for vendors and clients.

Review contracts for compliance and quality.

Oversee network and AV projects.

Manage vendor relationships and negotiations.

Source fabrics and raw materials for product needs.

Manage relationships with mills for quality and supply.

Perform routine facility maintenance tasks.

Maintain a safe and organized work environment.

Define global benefits strategy.

Implement and scale benefits programs.

Lead global IT operations for a merged organization.

Manage a team across multiple countries.

Lead strategic sourcing initiatives.

Manage vendor relationships effectively.

Operate and maintain cooling systems.

Perform preventive maintenance tasks.

Oversee EMEA & APJ real estate operations.

Manage vendor relationships and contracts.

Manage full cycle bookkeeping duties.

Ensure accurate financial reporting.

Drive the strategy for ancillary products.

Manage the lifecycle from ideation to launch.

Lead daily and long-term operations for the Creative Studio PM team.

Serve as the primary contact between Creative Studio and cross-functional partners.

Manage strategic travel vendor relationships.

Negotiate and implement vendor contracts.