ServiceNow Architect & AI Expert

Lead cross-functional HR tech programs from initiation to completion.

Bridge business and technology to optimize HR platforms.

Focus on incident response in IT and contact center environments.

Manage incidents and coordinate resolution across multiple teams.

Design and develop ServiceNow applications.

Optimize IT service management processes.

Provide operational support in IT environments.

Manage incidents and coordinate resolutions.

Develop a product roadmap based on customer insights.

Collaborate with global teams in an Agile environment.

Configure ServiceNow GRC/IRM modules.

Implement risk frameworks and policies.

Oversee service management and operations processes.

Lead operational oversight of service management platforms.

Define product vision and differentiation in network automation and AI.

Lead AI-driven innovation for enterprise networks.

Build a product roadmap based on customer insights.

Collaborate globally in an Agile setting.

Develop a product roadmap based on customer insights.

Collaborate with global teams in Agile settings.

Lead the Infrastructure division and engineering team.

Design and operate large-scale system architecture.

Manage corporate, product, and contract legalities.

Implement AI-powered solutions for legal processes.

Build and deliver a product roadmap.

Collaborate globally across teams.

Manage merchant onboarding with payments partner.

Identify and implement fixes for operational issues.

Develop AI agents for customer support.

Translate CX needs into AI solutions.

Ensure smooth operation of Azure cloud applications.

Own and resolve user inquiries and platform issues.

Lead IT operations and engineering teams.

Develop and implement IT infrastructure strategy.

Map existing People Ops processes to identify inefficiencies.

Document workflows and manual tasks for clarity.

Lead the evolution of data intake engine.

Apply AI to enhance workflows.

Support customers and partners in cybersecurity.

Focus on impact and customer obsession.

Differentiate data security through messaging.

Lead product launches across teams.

Lead IT Incident and Problem Management.

Act as Incident Commander during major outages.

Develop Linux OS configurations.

Provide technical leadership.

Lead RevOps planning and execution.

Define and manage bi-annual roadmap.

Establish new business relationships with key accounts.

Develop ServiceNow account plans for the territory.

Provide technical support via calls and emails.

Create incidents in ServiceNow for all service requests.

Manage the Salesforce partner data model comprehensively.

Implement partner data quality checks and governance.

Oversee ServiceNow platform operations.

Manage and lead IT teams effectively.

Manage the sales lifecycle for Intelligent Platforms.

Develop and execute effective sales strategies.

Drive customer activation during renewals and expansions.

Support customers during trials and POCs.

Consult on ServiceNow strategy and solutions.

Lead initiatives from design to implementation.

Implement security controls for hybrid and on-prem infrastructure.

Administer and improve security tooling operations.

Provide strategic advice on contact center operations.

Enhance customer and employee experience through design and operationalization.

Identify IT trends impacting end-user devices.

Develop actions to minimize downtime.

Own the iOS SDK from architecture to release.

Distribute SDK via SPM and CocoaPods.

Design and maintain data pipelines for fraud detection.

Develop agentic AI systems for data automation.

Lead a team to optimize Ubuntu for new hardware.

Engage with partners for enhanced Ubuntu experiences.

Identify AI opportunities in grocery retail and CPG.

Translate business needs into actionable AI use cases.

Design scalable backend systems for AI solutions.

Contribute to agentic architecture for AI agents.

Lead technical strategy for use cases.

Coordinate with multiple teams for support.

Provide network support and troubleshooting.

Manage lifecycle of network devices.

Manage legal compliance initiatives

Drive AI solution adoption

Manage legal compliance initiatives from start to finish.

Drive adoption of AI solutions in legal workflows.