Client Success Manager

New

Skills

Business Intelligence (BI) tools Client relationship management Data Advisory services KPI tracking Onboarding processes Process mapping Project Management Salesforce (SFDC) Technical Implementation Training and development

The Senior Client Success Manager serves as the primary post-sales contact, focusing on value and impact conversations with clients. This role involves coordination with various teams including Delivery, Onboarding, Product, Training, and Data Advisory to ensure customer satisfaction and success.

Key Responsibilities
  • Document use cases and KPIs while tracking user adoption.
  • Identify and coordinate training for 1-3 Client Directors.
  • Ensure delivery of contracted products/services to meet or exceed SLAs and KPIs.
  • Facilitate additional support across Data Advisory, Global Data Content, Technical Implementation, and escalation resources.
  • Conduct process reviews and document process maps.
Required Skills & Qualifications
  • Bachelor’s degree and 5+ years in sales, support, or client service.
  • 3-5 years of project management experience.
  • Strong written and verbal communication skills.
  • Experience with SFDC, KPI, BI Portal, OA/QTC, and usage reporting.
  • Strong knowledge of enterprise product sets for business unit solutions.
  • Understanding of CFO, CPO, CCO, and CMO personas.
  • Master’s degree, Six Sigma, or Project Management certification preferred.

No forms. Your profile is generated instantly.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: Months

Share this job:

Similar Jobs

Field Operations Manager

Posted 21 days ago

Lead AMS GTM planning and fiscal modeling.

Design AMS GTM structure across key departments.

Business Intelligence (BI) tools Clari CRM systems Forecasting techniques

Marketing Analyst Role

Posted 7 days ago

Design and maintain scalable datasets.

Improve data pipelines with Marketing Analytics and BI.

B2B marketing expertise Business Intelligence (BI) tools Cross-functional project management Data pipelines

Engagement Manager Role

Posted 23 days ago

Lead on-time delivery of Data Engine products.

Ensure SLA compliance and quality improvements.

APIs Client relationship management Cross-functional collaboration Data Engine products

Junior Project Manager

Posted 17 days ago

Assist in planning and execution of client projects.

Manage localization project activities effectively.

Budget management Client relationship management Communication skills Localization

Sales Leader - West Region

Posted 15 days ago

Lead and grow sales in the West region.

Build and manage a high-performing sales team.

Client relationship management Customer engagement Diversity and inclusion practices Executive communication

RN Adult Nursing Evenings

Posted 15 days ago

Provide nursing care in clients' homes.

Document and follow medical orders.

Basic life support (BLS) Client relationship management Critical thinking Documentation and record-keeping

Customer Success Engineer

Posted 8 days ago

Automattic is hiring for a remote position.

The role focuses on supporting VIP customers.

Client relationship management Communication skills Cross-functional collaboration Customer engagement strategies

Medical Communications Director

Posted 7 days ago

Lead content development and quality control.

Translate scientific research into clinical strategies.

Client relationship management Clinical strategy development Medical writing Microsoft Excel

Influencer Partnerships Manager

Posted 6 days ago

Manage influencer discovery and contracts.

Create schedules and deadlines for campaigns.

Client relationship management Communication skills Content creation Contract negotiation

ORM Client Delivery Manager

Posted 6 days ago

Manage client relationships and delivery oversight.

Conduct regular client update calls.

ClickUp Client relationship management Communication skills Digital marketing

HVAC Sales Representative

Posted 6 days ago

Identify and pursue sales opportunities.

Consult and recommend HVAC solutions.

Client relationship management Communication skills CRM software HVAC systems

Customer Success Manager

Posted 6 days ago

Build long-term relationships with clients.

Act as a trusted advisor and industry expert.

Analytical skills B2B SaaS Business model understanding Client relationship management

ORM Delivery Manager

New

Manage client relationships effectively.

Oversee project delivery and quality control.

Client relationship management Communication skills Content suppression ORM strategies

RN Adult Nursing

New

Provide one-to-one nursing care to clients in their homes.

Document and follow up on medical orders.

Client relationship management Communication skills Critical thinking Documentation and record-keeping

Regional Vice President Role

New

Develop and maintain relationships with financial advisors.

Manage client interactions through various communication methods.

Center of influence engagement Client relationship management Financial services sales Life and health insurance licensing

Senior Mobility Specialist

New

Monitor and manage immigration cases.

Provide strategic guidance on compliance.

Billing systems Case management systems Client relationship management Dashboard monitoring

Marketing Analyst Role

Posted 7 days ago

Design and maintain scalable datasets.

Improve data pipelines with Marketing Analytics and BI.

B2B marketing expertise Business Intelligence (BI) tools Cross-functional project management Data pipelines

Director of IT Operations

Posted 7 days ago

Lead IT operations and engineering teams.

Develop and implement IT infrastructure strategy.

AI strategy Budget planning Endpoint management Enterprise infrastructure

Sales Operations Manager

Posted 7 days ago

Manage sales data and CRM.

Qualify inbound leads effectively.

Analytical skills Communication skills CRM administration Data integrity management

Office Manager & Executive Assistant

Posted 23 days ago

Manage scheduling and calendar.

Oversee office operations in SF.

Calendar management Email triage Event planning Office operations

High Volume Recruiter

Posted 21 days ago

Manage full-cycle recruiting processes.

Partner with hiring leaders for recruitment strategies.

Applicant Tracking Systems Data-driven mindset Full-cycle recruiting G-Suite and collaboration tools

Corporate Recruiter Contractor

Posted 21 days ago

Manage full-cycle recruiting processes.

Partner with hiring leaders for effective recruitment.

Applicant Tracking Systems Candidate sourcing Cross-functional collaboration Diversity hiring strategies

Corporate Recruiter Contractor

Posted 21 days ago

Manage full-cycle recruiting processes.

Collaborate with hiring leaders on recruitment strategies.

Applicant Tracking Systems (Greenhouse) Cross-functional collaboration Data analysis Diversity hiring strategies

HR Operations Specialist II

Posted 16 days ago

Identify AI opportunities in HR operations.

Implement AI-native workflows and tools.

AI integration Automation tools ChatGPT HRIS (Workday)

Corporate Recruiter Contractor

Posted 16 days ago

Manage full-cycle recruiting processes.

Partner strategically with operational leaders.

Applicant Tracking Systems Candidate sourcing Cross-functional collaboration Data analysis

High Volume Recruiter

Posted 16 days ago

Execute and manage full-cycle recruiting.

Partner with hiring leaders for strategic recruitment.

Applicant Tracking Systems Candidate sourcing Cross-functional collaboration Diversity hiring strategies

High Volume Recruiter

Posted 15 days ago

Execute full-cycle recruiting processes.

Partner with operational hiring leaders.

Applicant Tracking Systems Data analysis Diversity hiring strategies Full-cycle recruiting

High Volume Recruiter

Posted 10 days ago

Execute full-cycle recruiting processes.

Collaborate with hiring leaders to meet staffing needs.

Applicant Tracking Systems Candidate sourcing Communication skills Cross-functional collaboration

High Volume Recruiter

Posted 10 days ago

Manage full-cycle recruiting.

Collaborate with hiring leaders.

Applicant Tracking Systems Candidate sourcing Cross-functional collaboration Data analysis

Onboarding Operations Lead

New

Lead global onboarding and mobility operations.

Drive system optimization and automation.

Analytical problem-solving Cross-functional collaboration Escalation management Mobility operations

Customer Success Engineer

Posted 8 days ago

Automattic is hiring for a remote position.

The role focuses on supporting VIP customers.

Client relationship management Communication skills Cross-functional collaboration Customer engagement strategies

Intake Specialist I

Posted 6 days ago

Enroll patients and caregivers into programs.

Coordinate intake and onboarding processes.

Active listening Computer skills Customer service Empathy

HR Coordinator Position

Posted 5 days ago

Maintain personnel records.

Manage onboarding and orientation.

Confidentiality practices Data accuracy Employee relations HR compliance

High Volume Recruiter

Posted 5 days ago

Manage full-cycle recruiting processes.

Partner with hiring leaders for recruitment.

Applicant Tracking Systems Data analysis Diversity hiring strategies Experience with G-Suite

High Volume Recruiter

Posted 3 days ago

Manage full-cycle recruiting process.

Partner with hiring leaders for talent acquisition.

Applicant Tracking Systems Data analysis Diversity hiring strategies Full-cycle recruiting

High Volume Recruiter

New

Execute and manage full-cycle recruiting.

Partner with operational hiring leaders to attract talent.

Applicant Tracking Systems Diversity hiring strategies Full-cycle recruiting G-Suite proficiency

Provider Process Design Manager

Posted 13 days ago

Lead continuous improvement in provider operations.

Define and assess process requirements.

CMS compliance Continuous improvement Cross-functional collaboration End-to-end implementation

Internal Marketing Manager

Posted 32 days ago

Hire a remote communications manager

Enhance internal marketing strategies

Analytical Skills Communications Content Creation Copywriting

African Remote Job Opportunities

Posted 32 days ago

Connect African professionals to remote jobs

Promote flexible work opportunities

Adaptability Cloud Platforms Digital Communication English Proficiency

DACH Marketing Manager

Posted 32 days ago

Oversee marketing activities in the DACH region.

Develop and implement targeted marketing strategies.

Campaign Management Communication Skills Data Analysis Digital Marketing

Remote Engagement Manager Role

Posted 32 days ago

Hire a remote Engagement Manager

Ensure successful client adoption

Account management Communication Skills Customer success Problem Solving

Legal Counsel - Airtm

Posted 32 days ago

Provide legal counsel on high-profile projects

Draft and negotiate contracts with various partners

Compliance Corporate Governance Licensing Project Management

Blockchain Solutions Engineer

Posted 32 days ago

Engage with customers to understand blockchain data needs

Design and implement tailored data analytics solutions

Blockchain technology Data Analytics Data Security Documentation

Creative Operations Manager Contract

Posted 32 days ago

Hire a remote contract manager

Optimize creative workflows

Communication Skills Digital Platforms Project Management

Latin America Remote Opportunities

Posted 32 days ago

Find remote job opportunities, Explore work-from-home options, Expand career in Latin America, Gain

global experience, Work with international

Content Writing Customer Service Data Analysis Digital Marketing

Remote Business Operations Analyst

Posted 32 days ago

Offer a 100% remote analyst role

Simplify insurance billing operations

Business Operations Communication Skills Data Analysis Microsoft Excel

Remote Business Operations Specialist

Posted 32 days ago

Optimize insurance billing processes

Enhance operational efficiency

Communication Skills Customer Service Data Analysis Financial Acumen