Customer Support Agent II

New

Skills

Collaboration tools Communication skills Customer empathy Customer service excellence Defect logging Issue tracking Multi-channel support Proactive education Root cause analysis Shift work flexibility

As a Customer Support Agent II, you will provide multi-channel support to our customers through phone, messaging, and email. You will be responsible for upholding high standards of efficiency and customer satisfaction while acting as a trusted advisor.

Key Responsibilities
  • Provide multi-channel support (phone, messaging, email).
  • Utilize resources to maintain high standards and efficiency.
  • Empathize with customers and track issues to provide upstream solutions.
  • Take ownership of customer issues and resolve them on first contact.
  • Educate customers and set clear expectations proactively.
  • Log defects and find root causes for recurring issues.
  • Deliver flawless support motivated by the Coinbase mission.
  • Work shifts and weekends as required.
Required Skills & Qualifications
  • 2-3 years of experience in customer support, preferably in crypto or financial services.
  • Experience with voice, messaging, and email support.
  • Excellent communication skills across various departments.
  • Willingness to work from the Hyderabad, India office.
  • A commitment to in-person collaboration and participation in quarterly offsites.
  • Medical, dental, and vision benefits provided.
  • Reasonable accommodations for disabilities.

No forms. Your profile is generated instantly.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: Months

Share this job:

Similar Jobs

Raptor Thermal Engineer

Posted 8 days ago

Design thermal control assemblies for Raptor engine.

Maintain component temperatures across a wide range of fluids.

CAD software Collaboration tools Computational Fluid Dynamics (CFD) Electronics cooling

Payment Operations Specialist

Posted 5 days ago

Provide customer support for payment issues.

Collaborate with payment providers and internal teams.

Attention to detail Collaboration tools Customer service Documentation

Lead Mobile Developer

New

Lead mobile development teams and ensure successful delivery.

Champion best coding practices and methodologies.

Agile methodologies Collaboration tools Continuous Delivery Design patterns

Senior Python Engineer

New

Develop and support MongoDB Python drivers.

Write and maintain open source specifications.

AI/ML frameworks Collaboration tools LangChain Large language models

Managing Director Boston

Posted 8 days ago

Serve as the primary advisor for a fellows community.

Drive mentorship and network connectivity.

Communication skills Cross-disciplinary collaboration Entrepreneurial experience Fellowship program oversight

Solutions Engineer Role

Posted 8 days ago

Facilitate product launches effectively.

Provide training on product functionalities.

Client collaboration Communication skills CRM tools Problem-solving

ABA Clinical Director

Posted 8 days ago

Provide clinical leadership for ABA program.

Supervise and develop ABA staff.

BCBA certification Behavioral analysis Clinical supervision Collaboration skills

User Operations Recruiter

Posted 6 days ago

Manage full-cycle recruitment for User Operations roles.

Collaborate with leaders on hiring strategies.

Advanced sourcing techniques ATS proficiency Candidate sourcing Communication skills

User Operations Recruiter

Posted 6 days ago

Manage full-cycle recruiting for User Operations roles.

Partner with leaders to develop hiring strategies.

ATS proficiency Communication skills Compliance in recruiting Diversity and inclusion

Remote Digital Business Builder

Posted 6 days ago

To provide a flexible and location-independent work opportunity.

To support individuals in personal and professional development.

Coaching Communication skills Content creation Customer relationship management

People Team Data Analyst

Posted 6 days ago

Recruit a remote People Team Data Analyst.

Focus on Talent Acquisition.

Applicant tracking systems Collaboration Communication skills Data analysis

Remote Travel Advisor

Posted 6 days ago

Assist clients in planning luxury vacations and travel itineraries.

Maintain effective communication with clients regarding their travel preferences.

Communication skills Customer service Knowledge of travel regulations Online research

Content Reviewer Opportunity

Posted 6 days ago

To find freelancers for a remote content reviewing role.

To improve user experience on search engines through feedback.

Basic computer skills Communication skills Content analysis Cultural awareness

Junior Product Manager Role

Posted 6 days ago

Support product planning and development.

Collaborate with cross-functional teams.

Agile methodologies Backlog management Communication skills Confluence

Influencer Marketing Manager

Posted 6 days ago

Design and execute influencer marketing campaigns.

Build relationships with industry influencers.

Brand management Campaign management Communication skills Creative brief composition

Customer Trainer Role

Posted 6 days ago

Design instructor-led training sessions.

Lead customer training on products.

Articulate Rise Articulate Storyline Communication skills Content management

Senior Financial Analyst

Posted 5 days ago

Design and refine financial models.

Lead monthly close processes.

Analytical skills Communication skills Detail-oriented Financial modeling

Client Growth Associate

New

Drive growth through outbound calls to real estate investors.

Qualify inbound and outbound leads.

Cold outreach Communication skills Detail-oriented Finance knowledge

Sourcer, Forward Deployment

New

Partner with hiring managers for recruiting processes.

Build targeted searches for candidate profiles.

Adaptability ATS proficiency Candidate engagement Communication skills

Strategic Accounts Director

New

Generate sales opportunities for Tanium.

Engage with high-level executives.

Communication skills C-suite engagement Customer engagement Enterprise software sales

Residential Plumbing Specialist

New

Diagnose and repair residential plumbing systems.

Provide emergency plumbing services 24/7.

Communication skills Customer service Emergency plumbing services Maintenance services

Pharmacy Patient Support Technician

New

Interpret and enter prescriptions accurately.

Clarify prescription orders with relevant professionals.

Communication skills CPhT certification Hazardous medication handling Medication labeling

Public Investment Fellow

New

Hiring for a remote fellow position.

Focus on public investment in food technology.

Communication skills Data analysis Investment strategy development Market trend analysis

Child Therapist Position

New

Provide therapy to children and adolescents.

Collaborate with a healthcare team.

Adaptability in therapy approaches Communication skills Crisis intervention skills Family engagement strategies

Customer Support Engineer

New

Provide consultative support to users.

Manage customer needs independently.

Collaboration Communication skills Customer support Documentation

Child and Adolescent Therapist

New

Provide therapy to children and adolescents.

Develop individualized treatment plans.

Adolescent therapy Child psychology Clinical documentation Communication skills

Bike Delivery Driver

New

Ensure order quality and accuracy.

Deliver products promptly and safely.

Basic smartphone operation Bicycle maintenance Communication skills Customer service skills

Junior Project Manager

New

Assist in planning and execution of client projects.

Manage localization project activities effectively.

Budget management Client relationship management Communication skills Localization

Associate Dean of Culture

New

Manage student behavior and interventions.

Guide culture systems for consistent norms.

Behavior intervention strategies Communication skills Conflict resolution Crisis intervention

Customer Service Representative

New

Provide customer support via calls and chats.

Ensure a positive member experience.

Adaptability Bilingual (English and Spanish) Communication skills Conflict resolution

Healthcare Business Development Rep

New

Generate outbound leads and meetings.

Increase autonomy as the company scales.

Agility in fast-paced environments Communication skills Cross-functional collaboration Customer relationship management

Outpatient Orthopedic Physical Therapist

New

Provide outpatient orthopedic physical therapy care.

Develop individualized and evidence-based care plans.

Clinical collaboration Clinical technology usage Communication skills Documentation technology

Customer Service Representative

New

Provide excellent customer service.

Handle member inquiries and complaints.

Adaptability Bilingual (English and Spanish) Communication skills Conflict resolution

Member Support Representative

New

Provide empathetic support to members.

Document and follow up on member interactions.

Ability to document interactions Communication skills Customer service skills Experience with remote support tools

Remote Travel Advisor

New

Manage end-to-end travel booking processes.

Deliver exceptional customer service to clients.

Basic technical skills Communication skills CRM software Customer service

Maintenance Technician Role

New

Perform maintenance tasks on a grow house facility.

Repair and troubleshoot various building components.

Carpentry skills Communication skills Electrical troubleshooting Hand tools proficiency

Senior HR Generalist Role

New

Promote Lambda culture and collaboration.

Establish and enforce HR compliance policies.

ADP payroll Communication skills Employee data management Google Workspace

Remote Travel Advisor

New

Provide luxury travel planning services.

Manage travel bookings from start to finish.

Communication skills Customer service skills Online research Organizational skills

Dining Services Associate

New

Serve as primary contact for dining requests.

Manage communications across multiple platforms.

Client service Communication skills Core Credit Gmail

GTM AI Strategy Associate

New

Leverage AI to optimize GTM motion.

Build SDR-focused solutions for efficiency.

AI optimization Communication skills Dashboard creation Data analysis

Remote Speech Therapist

New

Provide remote speech therapy sessions.

Develop individualized care plans for pediatric clients.

Care plan development Clinical compliance Communication skills Documentation software

Agentic Engineering Manager

New

Design and build agent-based systems.

Lead a small engineering team.

Agent-based systems Artificial Intelligence (AI) Capacity management Data-driven tooling