Customer Success - Team Manager

New

Skills

Account management Cloud Communication Skills Continuous improvement Cross-functional Collaboration Customer Experience Customer success Customer Success Management Data Analysis Data-driven decision making Documentation Mentoring Multilingual Communication Problem Solving Process Improvement SaaS Strategic Planning Team leadership

Job Overview

Canonical is looking for a Customer Success - Team Manager to lead and support a global team of Customer Success Managers. The role involves strategic planning, customer interactions, team management, cross-functional collaboration, documentation, and reporting.

Responsibilities
  • Develop strategies to enhance customer engagement and increase retention rates
  • Resolve escalated customer issues and work closely with team members for timely resolutions
  • Passionately guide and support team members, help them improve their skills, and achieve their goals
  • Collaborate with other departments to align on customer needs and drive customer success
  • Document and report on team activities while ensuring quality and attention to detail
Requirements & Qualifications
  • Excellent academic and professional background
  • Bachelor’s or equivalent degree in Business, Communication, or STEM
  • Knowledge and passion for Customer Success, revenue management, and technology
  • Track record of delivering exceptional Customer Success results
  • Experience in growing and developing a CSM team
  • Hands-on approach to using data for continuous improvement
  • Willingness to travel up to 4 times a year for internal events

No forms. Your profile is generated instantly.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: 12.0 Months

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