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Customer Success Specialist

New

Skills

Adoption Playbooks Certification Development Cross-Functional Collaboration Customer Lifecycle Management Customer Success Instructional Design Learning & Development LMS Platforms Onboarding Programs SaaS

The Customer Success Enablement Specialist will collaborate with Customer Success (CS) leadership to pinpoint capability gaps and establish enablement priorities. This role focuses on designing onboarding programs for new hires and creating role-based learning pathways that align with the customer lifecycle. You will develop certification checkpoints, translate new product features into actionable materials, and create adoption playbooks to enhance lifecycle engagement.

Key Responsibilities
  • Partner with CS leadership to identify capability gaps and establish enablement priorities.
  • Design onboarding and ramp programs for new hires.
  • Build role-based learning pathways aligned to customer lifecycle ownership.
  • Develop certification checkpoints and reinforcement programs.
  • Translate new features/releases into actionable CS enablement materials.
  • Create adoption playbooks and lifecycle engagement guides for CS.
Required Skills & Qualifications
  • Bachelor's degree in business administration, Education, or a related field.
  • 3-5 years in enablement, training, or L&D within SaaS/tech.
  • Experience supporting CS, Account Management, or post-sale SaaS teams.
  • Familiarity with customer lifecycle concepts and SaaS adoption/retention.
  • Strong instructional design and facilitation skills.
  • Cross-functional collaboration with Product, CS, and Ops; familiarity with LMS platforms.

No forms. Your profile is generated instantly.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: Months

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