Customer Success Manager

New

Skills

Account Management Customer Success Management Data Synthesis Effective Communication Emotional Intelligence Go-to-Market Strategies SaaS Sales Execution Sales Processes Strategic Thinking

The Customer Success Manager is responsible for applying successes, best practices, and learnings from Outreach customers to consult with other customers. This role involves partnering with and influencing key stakeholders to achieve customer goals and remove roadblocks related to product adoption, prioritization, or technical issues.

Key Responsibilities
  • Champion the development and follow through on Value Plans for accounts across the book of business.
  • Complete activities in the Outreach Operating Rhythm for customers to ensure satisfaction, engagement, and value from the platform.
  • Identify risks or barriers to client health and provide targeted mitigation strategies to improve client outcomes.
  • Connect internal teams to maximize the customer experience including Product, Professional Services, Support, Sales, Marketing, and Leadership.
  • Partner with Account Executives in renewals and expansion, enabling value-driving programs.
Requirements & Qualifications
  • Bachelor’s degree in a related field or equivalent work experience.
  • Minimum of 5 years of Customer Success Management, Account Management, or related experience in SaaS.
  • Proven experience in growing/maintaining a book of 20-40 clients through driving adoption of tools.
  • Strong strategic and critical thinking skills.
  • Effective problem-solving, time management, and prioritization skills.

No forms. Your profile is generated instantly.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: Months

Share this job:

Similar Jobs

Remote VP Customer Success

Posted 78 days ago

Hiring a remote VP of Customer Success in the United Kingdom.

Full-time position that can be done remotely.

Communication Skills Customer success Customer Success Management Customer Support

Remote Account Executive Role

Posted 78 days ago

Promote Acquia's Optimize solutions

Drive digital platform sales remotely

Account Executive Account management B2b Sales Business Development

Senior Product Manager RMM

Posted 78 days ago

Drive product innovation and integration with Microsoft Intune

Align RMM product strategy with MSP needs

Cloud Confluence Cybersecurity Endpoint Security

Growth Sales Representative Role

Posted 78 days ago

Hire a remote sales representative

Promote customer experience automation

Automation Business Development Communication Crm

Product Marketing Manager, Platform

Posted 78 days ago

Lead product marketing strategies for the platform

Collaborate with cross-functional teams for product awareness

Collaboration Communication Skills Content Creation Cross-functional teamwork

Product Marketing Manager

Posted 78 days ago

Promote and position the client reporting tool in the market.

Drive sales and customer acquisition through effective marketing strategies.

Ab testing A/b Testing Analytical Skills B2b

Senior Product Marketing Manager

Posted 78 days ago

Promote customer-focused marketing initiatives

Drive product adoption and retention

Analytical Skills Analytics Automation Campaign Management

Technical Account Manager Remote

Posted 78 days ago

Recruit a remote Technical Account Manager

Drive customer success for Airtable users

Account management Account manager Cloud Computing Communication Skills

Remote Strategic Account Executive

Posted 78 days ago

Manage strategic accounts to drive revenue growth.

Build strong relationships with key clients.

Account Executive Account management B2b Business Development

Anaplan Solution Architect India

Posted 78 days ago

Architect and deliver Anaplan planning solutions

Translate business requirements into multi-dimensional models

Agile Agile Methodology Anaplan Business Analytics

Anaplan Solution Architect

Posted 78 days ago

Architect, design, and deliver Anaplan planning solutions

Translate client requirements into sophisticated models

Agile Agile Methodology Anaplan Business Analytics

Remote Account Executive - New Business

Posted 78 days ago

Identify and secure new business opportunities within the mid-market segment.

Utilize Apollo's sales intelligence platform to drive sales growth.

Account Executive B2b Sales Communication Decision-making

Principal Product Marketing Manager

Posted 78 days ago

Hire a remote product marketing leader

Promote Apollo's developer platform

Competitive Analysis Content Creation Cross-functional Collaboration Go-to-market strategy

Remote Sales Ops Manager

Posted 78 days ago

Hiring a remote Sales Operations Manager

Full-time position in Canada or the United States

Analytical Skills Communication Communication Skills Crm Management

Remote Sales Manager Position

Posted 78 days ago

Develop and maintain relationships with mid-market accounts

Utilize sales intelligence platform to drive sales

Account management Account manager Client Relationship Management Communication Skills

Senior Dialer Product Manager

Posted 78 days ago

Lead and execute the Dialer roadmap for sales productivity

Drive enterprise retention and user adoption

Communication Cross-functional Collaboration Growth Strategy Leadership

SMB Account Executive Role

Posted 78 days ago

Drive new business revenue through inbound leads

Manage and close deals within a short sales cycle

Account Executive Account manager Consultative sales Pipeline Management

Senior Product Manager Dialer

Posted 78 days ago

Drive the Dialer product roadmap and vision

Accelerate adoption and user engagement

Communication Communication Skills Growth Strategy Leadership

Staff ML Engineer, Apollo

Posted 78 days ago

Lead development of scalable ML systems

Advance Apollo's AI-native product features

Airflow Architecture Databricks Engineer

Engineering Manager

Posted 78 days ago

Lead engineering team towards excellence and growth

Mentor team to accelerate career development

Cloud Cloud-native architecture Css Data Infrastructure

Senior Product Manager

Posted 78 days ago

Build vision, strategy, and roadmap for new product line

Incorporate data analysis & research for product decisions

Ab testing Agile Agile Methodology Analytical Skills

Mid-Market CS Manager

Posted 78 days ago

Hiring a Mid-Market Customer Success Manager remotely

Full-time position in the United States

Communication Customer Satisfaction Customer success Customer Success Management

Enterprise Account Executive

Posted 78 days ago

Manage key enterprise accounts effectively.

Drive revenue growth through strategic planning.

Account Executive Account manager Client Relationship Management Cloud Computing

Remote Associate Product Manager

Posted 78 days ago

Hiring a remote Associate Product Manager.

Full-time position that can be done remotely in the U.S.

Analytical Skills Communication Skills Cross-functional Collaboration Market Analysis

Remote Support Account Manager

Posted 78 days ago

Hire a remote account manager

Provide expert support for Atlassian tools

Account management Account manager Atlassian Tools Cloud Services

Senior AI Product Manager

Posted 78 days ago

Drive AI quality in collaboration products

Lead remote cross-functional teams

Agile Methodologies Ai Data Analysis Machine Learning

Senior Onboarding Success Manager

Posted 78 days ago

Ensure smooth customer onboarding

Promote adoption of Atlassian tools

Communication Customer success Onboarding Problem Solving

Remote Customer Success Manager

Posted 78 days ago

Promote a fully remote senior role

Ensure effective customer onboarding

Account management Analytical Skills Client Relationship Management Collaboration

Customer Success Manager

Posted 78 days ago

Primary point of contact for Aurora Cloud clients and Partners

Onboarding clients and driving adoption

Account management Account manager Analytics Apis

Demand Generation Lead

Posted 78 days ago

Lead and execute demand generation campaigns for Pressable.

Design targeted campaigns for agencies, developers, and mid-market buyers.

Ai technology Customer Experience Product marketing Project Management

Product Ops Manager - Jetpack

Posted 78 days ago

Hiring an experienced Product Operations Manager for Jetpack organization

Improving planning, coordination, and execution across Jetpack's broad surface area

Agile Communication Kanban Operations Management

Brand & Community Lead - Pressable

Posted 78 days ago

Define and elevate Pressable's brand identity and narrative

Enhance community engagement and partnerships

Ai Tools Brand management Community engagement Creative Direction

Senior Partner Manager - Enterprise

Posted 78 days ago

Manage and develop relationships with strategic agency partners

Drive WordPress VIP revenue

Account management Account manager Communication Customer success

Partner Manager - Automattic for Agencies

Posted 78 days ago

Strategically execute growth strategy by developing relationships with digital agencies

Drive sales of Automattic products through partner channels

Account manager Analytics Business Development Communication

Brand Lead - Pressable

Posted 78 days ago

Define and evolve Pressable's brand voice and identity

Create engaging content and storytelling that differentiates Pressable

Ai Tools Content Creation Customer Experience Event Planning

Partner Manager - Automattic

Posted 78 days ago

Drive sales through partner channels

Develop growth strategies for agency partners

Account manager Analytical Skills Customer service skills Go-to-market Strategies

Automattic Agency Partner Manager

Posted 78 days ago

Drive agency partner revenue growth

Develop and execute partnership strategies

Account management Account manager Cross-functional Collaboration Go-to-market strategy

Product Manager WordPress Hosting

Posted 78 days ago

Drive product innovation and roadmap execution

Enhance customer experience for agencies and developers

Competitive Analysis Content Creation Customer Experience Product Management

Enterprise WordPress Sales Executive

Posted 78 days ago

Drive enterprise revenue growth

Build and maintain C-level relationships

Account Executive Account management Account manager Content management systems

Account Executive - WordPress VIP

Posted 78 days ago

Drive revenue growth through securing new clients

Establish strategic C-level relationships

Account Executive Account manager Communication Skills Enterprise Software

Public Sector Executive

Posted 78 days ago

Expand market reach in public sector

Establish strategic partnerships with government officials

Account Executive Account manager Content management systems Enterprise Software

Sales Engineers Leadership Project

Posted 78 days ago

Lead and mentor Sales Engineers to achieve customer onboarding and retention goals.

Innovate customer acquisition strategies for agency solutions market leadership.

Communication Consultative sales Cross-functional Collaboration Data Analysis

Partner Manager Project

Posted 78 days ago

Drive revenue growth through partner relationships.

Manage agency accounts and partnerships effectively.

Account manager Analytical Skills Crm systems Digital Marketing

Events Marketing Associate Director

Posted 78 days ago

Hiring a remote Associate Director to lead Events Marketing team.

Full-time position can be done remotely anywhere in the United States.

Collaboration Communication Cross-functional Collaboration Event Planning

Remote Engineering Manager Role

Posted 78 days ago

Hire a remote engineering manager

Lead and mentor engineering teams

Agile Development Agile Methodologies Cloud Cloud Computing

Software Dev Director - Cloud

Posted 78 days ago

Recruit an experienced Software Development Director for Cloud Delivery Engineering

Emphasize technical expertise in SaaS, IaaS, microservices, and security

Architecture Automation Cloud Platforms Customer Experience

Sales Comp Manager - Blackbaud

Posted 78 days ago

Lead sales compensation plan design aligned with business objectives.

Manage and guide analytical talent for effective scenario modeling.

Accounting Budgeting Crm systems Financial Analysis

Sr Manager - Customer Support

Posted 78 days ago

Lead team development and mentorship

Drive operational efficiency and performance metrics

Collaboration Communication Communication Skills Continuous improvement

Java DevOps Engineer

Posted 78 days ago

Contribute to automation and cloud technologies development.

Ensure security and efficiency in solution delivery platforms.

Automation Devops Engineer Html