Customer Success Advisor

New

Skills

Confluence English Fluency Jira Leadership Monitoring Onboarding Slack

Job Overview

As a Customer Success Advisor, you will be supporting members globally. English fluency is required, and additional language(s) is a plus. Our business is growing fast, and we want to make sure we can keep providing the best quality service to our members.

We're known for our fast response, positive attitude, and a real desire to find the best working solutions for the people who chose to use Xapo’s products and services. Responsibilities - Member-facing: Responding to members’ queries regarding our products and services. Monitoring of member accounts, including debit card transactions, fiat and bitcoin transfers, etc. Addressing members in a professional, respectful, and friendly manner. Taking ownership of members' issues, following up on outstanding requests, and escalating issues when necessary. Onboarding of prospective members - assisting them from applying for membership until they are fully onboarded. Conducting Zoom calls to assist prospective members with the onboarding process. Educating prospective members queries regarding our products and services and conducting Zoom calls when necessary.

Responsibilities
  • Responding to members’ queries regarding our products and services
  • Monitoring member accounts
  • Addressing members professionally and respectfully
  • Taking ownership of member issues
  • Onboarding prospective members
Requirements & Qualifications
  • 2+ years of previous experience in customer services
  • Proficient in English and ideally another additional language
  • Experience in fintech/banking industry is desirable
  • Experience with CRMs, Jira, Confluence, and Slack is a plus
  • Knowledge of the cryptocurrency environment is a big plus

No forms. Your profile is generated instantly.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: 12.0 Months

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