Customer Revenue Enablement Manager

New

Skills

AI Insights B2B SaaS Cross-functional Collaboration Customer Success Enablement Gainsight Gong Health Scoring Learning Management Systems Renewal Metrics Salesforce

We are seeking a Revenue Enablement Manager for a 12-month contract focused on enhancing customer success and renewal processes. This role will involve developing playbooks, leveraging AI insights, and ensuring teams are well-prepared for customer engagement changes.

Key Responsibilities
  • Develop and maintain customer success and renewal motion playbooks.
  • Build coaching cadence using AI insights and health data.
  • Translate value propositions into training assets for effective ROI storytelling.
  • Design enablement programs to prepare teams for shifts in customer engagement.
  • Collaborate with Revenue Ops and Strategy to enhance tool adoption and streamline renewal workflows.
  • Establish and track key enablement metrics like NRR and renewal rates.
Requirements & Qualifications
  • 8+ years in Customer Success enablement, operations, or as a quota-carrying Customer Success Manager in B2B SaaS.
  • Proven capability to build measurable enablement programs impacting NRR/renewals.
  • Strong understanding of customer success motions, health scoring, and QBR/EBR processes.
  • Experience with AI-powered customer success tools, particularly conversational intelligence.
  • Familiarity with platforms such as Gainsight, Salesforce, Gong, and Learning Management Systems.
  • Demonstrated cross-functional collaboration with Customer Success Leadership, Product Marketing, Revenue Operations, and Finance.
  • Excellent facilitation and communication skills, with experience in asynchronous learning and live workshops.
  • Ability to translate complex product value into effective training and narratives.

No forms. Your profile is generated instantly.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: Months

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