Customer Success Manager

New

Skills

AI Workflows B2B SaaS Collaboration Tools Customer Relationship Management Data Annotation Data Science Machine Learning MLOps Project Management Technical Support

As a Customer Success Manager for Enterprise, you will own strategic customer relationships from onboarding to renewal, partnering closely with ML and data science teams to integrate Label Studio. Your role will be pivotal in driving value by reducing labeling costs and boosting model performance, while also supporting usage expansion aligned with customer tech goals.

Key Responsibilities
  • Own strategic customer relationships from onboarding to renewal.
  • Collaborate with ML/data science teams to integrate Label Studio.
  • Drive value by reducing labeling costs and enhancing model performance.
  • Support usage expansion by aligning with customer technology goals.
  • Establish yourself as a trusted advisor on annotation and data curation.
Required Skills & Qualifications
  • 5+ years in customer-facing technical roles.
  • 3+ years managing customer relationships.
  • Familiarity with ML/AI workflows, including labeling, training, QA, and production.
  • Hands-on experience with data labeling and annotation platforms.
  • Direct experience as a data scientist, ML engineer, or MLOps in customer-facing roles.
  • Strong understanding of AI/ML organizational dynamics and leadership goals.
  • Experience in B2B SaaS, ideally within AI/ML startups serving data science teams.
  • Excellent communication and collaboration skills.
  • Ability to establish trust and rapport with customers.
  • Passion for driving customer success and innovation.

No forms. Your profile is generated instantly.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: Months

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