Customer Journey Director

New

Skills

AI-driven Programs Analytics CRM Customer Retention Strategies Growth Marketing Lifecycle Marketing Multi-channel Marketing Onboarding Experience Design SaaS Team Leadership

The Director of Lifecycle & Customer Journey will define and articulate the strategic vision for the end-to-end customer journey, overseeing AI-first programs with Sales and Product teams to nurture early enrollment and enhance customer engagement.

Key Responsibilities
  • Define and articulate the strategic vision for the end-to-end customer journey.
  • Oversee AI-first programs with Sales and Product to nurture early enrollment.
  • Design and execute multi-channel onboarding experiences.
  • Partner with Sales and Success teams to drive LTV through automated upsell and retention strategies.
  • Lead segment-specific growth strategies for priority customers.
  • Collaborate with MarTech to build AI-driven multi-channel tools.
Required Skills & Qualifications
  • 7–12+ years of growth marketing, lifecycle marketing, or CRM experience in SaaS/marketplace.
  • Proven track record of owning conversion, retention, or LTV metrics.
  • Omni-channel fluency across email, SMS, in-app, push, and chat (Braze, HubSpot, Salesforce).
  • Experience leading high-performing marketing teams.
  • Strong analytical orientation from customer insights to execution briefs.
  • Bachelor's degree or equivalent work experience.

No forms. Your profile is generated instantly.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: Months

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