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Cloud Support Engineer Role

New

Skills

Advanced Troubleshooting Cloud Computing Cloud Technologies Containers (Docker, Kubernetes) Customer Support Linux Systems Networking Programming Fundamentals Storage Technologies Virtualization (KVM, OpenStack)

Join Canonical as a Cloud Support Engineer and support the technical needs of customers using Ubuntu and open source products. This remote role offers a chance to work with a leading provider of open source software, where you will solve complex technical issues and contribute to the development of innovative solutions.

Key Responsibilities
  • Investigate and resolve complex customer issues related to Canonical’s products.
  • Engage directly with customers via phone, ticketing system, and remote sessions.
  • Contribute to knowledge base articles and maintain existing documentation.
  • Participate in a weekend working rotation.
  • Ensure high customer satisfaction by meeting SLAs and managing expectations.
Required Skills & Qualifications
  • Professional written and spoken English with excellent presentation skills.
  • Hands-on experience supporting Linux systems and cloud technologies.
  • Exceptional academic background or compelling narrative of experience.
  • Strong customer support experience with a focus on satisfaction.
  • Ability to travel internationally for company events twice a year.

No forms. Your profile is generated instantly.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: Months

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