Client Services Associate Director

New

Skills

AI Knowledge Tools Client Services Governance LMS Development Media Workflows RACI Framework Stakeholder Management Standardization Training Program Development UAT Preparation

The Associate Director of Client Services (L&D) will drive governance and standardization across multiple accounts, ensuring effective communication and collaboration among stakeholders. This role will focus on establishing a RACI framework, managing the account Champions Program, and facilitating forums to validate requirements.

Key Responsibilities
  • Drive governance and standardization across accounts; establish RACI.
  • Run account Champions Program and facilitate forums to validate requirements.
  • Maintain the Value Scorecard; establish baseline and target values.
  • Lead onboarding, office hours, and role-based training; build LMS content.
  • Coordinate platform upgrades, migrations, and releases.
  • Support UAT preparation and facilitate handoffs between teams.
  • Analyze support tickets to identify knowledge gaps; update training content accordingly.
Requirements & Qualifications
  • 8-12 years of experience in client services, enablement, marketing operations, or martech.
  • Strong facilitation, communication, and stakeholder management skills.
  • Proven cross-functional leadership and partner collaboration experience.
  • Deep understanding of media workflows and adoption levers.
  • Comfort with AI-enabled knowledge tools.
  • Experience in building scalable training and knowledge programs.

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Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: Months

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