Client Liaison Role

New

Skills

Benefits Administration Case Management Platforms Client Services Email Communication Executive Communication Interpersonal Skills Relationship Building Slack SLA Metrics Presentation Time Management

As a Client Liaison, you will serve as the primary point of contact for escalated employee benefit inquiries, ensuring effective communication and resolution of issues. You will access various client systems and provide executive-level assistance during Annual Enrollment activities. Additionally, you will present quarterly SLA metrics to client stakeholders and maintain a cross-team presence to facilitate timely resolution of benefit issues.

Key Responsibilities
  • Serve as the main contact for escalated employee benefit inquiries.
  • Access client systems including case management platforms, Slack, and email.
  • Support Annual Enrollment activities with executive-level assistance.
  • Present quarterly SLA metrics to client stakeholders.
  • Maintain cross-team presence for timely resolution of benefit issues.
  • Build relationships with client contacts across compliance, HSA, and vendor roles.
Required Skills & Qualifications
  • Strong background in client services, benefits administration, or employee support.
  • Excellent verbal and written communication skills.
  • Professionalism in interactions with executive stakeholders.
  • Able to navigate client-specific systems and tools effectively.
  • Independent worker capable of managing competing priorities.
  • Strong interpersonal skills to build rapport with internal and external partners.

No forms. Your profile is generated instantly.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: Months

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