Client Management Associate

New

Skills

AI-assisted technologies Attention to detail Client support Cross-functional collaboration Fast-paced environment Healthcare technology Interpersonal skills Problem-solving Product demonstrations Zendesk

The Client Management Associate role is pivotal in providing frontline support to our clients through Zendesk. This position involves triaging and escalating client issues, while also designing and refining automated, AI-assisted self-serve journeys. The ideal candidate will drive adoption, retention, and growth through enhanced self-serve programs, collaborating closely with various teams including Product, Operations, Sales, and Clinical Care.

Key Responsibilities
  • Provide frontline client support via Zendesk.
  • Triage and escalate client issues effectively.
  • Design and refine AI-assisted self-serve journeys.
  • Drive adoption, retention, and growth through improved self-serve programs.
  • Collaborate with cross-functional teams to meet client needs.
  • Manage escalations and complex client needs professionally.
  • Organize and lead product demos for clients.
Required Skills & Qualifications
  • 2+ years in client support within tech or healthcare.
  • Experience working with cross-functional groups and senior stakeholders.
  • Strong problem-solving skills with attention to detail.
  • Ability to work autonomously in a fast-paced environment.
  • Exceptional interpersonal and listening skills.

No forms. Your profile is generated instantly.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: Months

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