Centivo Hiring Event

New

Skills

Benefits Administration Bilingual Communication Call Center Operations Claims Processing Customer Service Eligibility Verification Microsoft Excel Microsoft Outlook Microsoft Word Problem-Solving

Join Centivo as a Member Care Specialist, where you will be the first point of contact for our members and providers. You will assist with inquiries related to benefits, eligibility, and claims, ensuring exceptional customer service while navigating our proprietary systems.

Key Responsibilities
  • Accept inbound calls from members and providers regarding benefits, eligibility, and claims.
  • Research complex inquiries using tools, documentation, and outbound calls.
  • Educate members and providers on benefits and Centivo site navigation.
  • Document interactions and ensure proper processes with follow-up actions.
  • De-escalate calls and address first-level complaints and appeals.
  • Attend on-site interviews and complete assessments at the Buffalo office.
Requirements & Qualifications
  • High school diploma or GED.
  • Some computer skills and proficiency with Microsoft Outlook, Word, and Excel.
  • Ability to quickly learn proprietary systems.
  • Strong written and verbal communication skills.
  • Attention to detail and problem-solving abilities.
  • Fast-paced call center experience (preferred).
  • Bilingual (Spanish/English) preferred.

No forms. Your profile is generated instantly.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: Months

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