Technical Account Manager

New

Skills

APIs Customer Engagement Data Analytics Incident Management Integrations IT Architecture Proactive Communication SAML SCIM Technical Support

The Technical Account Manager will be responsible for ensuring post-sales technical success for enterprise customers. This role involves leading onboarding processes and creating joint success plans with defined milestones. The candidate will engage proactively with customers through Executive Business Reviews (EBRs), ensure roadmap alignment, and conduct technical reviews.

Key Responsibilities
  • Drive onboarding and joint success plans.
  • Conduct proactive customer engagement through EBRs and tech reviews.
  • Deliver enablement on APIs, integrations, and governance.
  • Lead incident coordination and escalations with cross-functional teams.
  • Monitor customer health data to identify risks and renewal readiness.
Required Skills & Qualifications
  • 5+ years in a customer-facing technical role for enterprise SaaS.
  • Strong understanding of APIs, integrations, SAML, and SCIM.
  • Ability to present technical outcomes to executives.
  • Experience with data-driven insights and account health.
  • Familiarity with AI tools and emerging technologies.

No forms. Your profile is generated instantly.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: Months

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