Support Engineer

New

Skills

AWS Ci/cd Pipelines Devops Engineer Github Google Cloud Platform Microsoft Azure Saas products Scripting Technical Support Tech Support

Job Overview

We are seeking a high-energy and technically skilled Support Engineer to serve as the primary point of contact for our customers. This remote role involves handling incoming tickets, diagnosing technical issues, and collaborating with the engineering team to provide efficient and empathetic assistance.

Responsibilities
  • Act as the initial responder to incoming support tickets, resolving issues promptly.
  • Diagnose and troubleshoot technical problems across various cloud platforms and our systems.
  • Work with engineering to create clear bug reports and submit minor code changes.
  • Collaborate with product teams to address escalations swiftly.
  • Maintain high levels of customer empathy and communication throughout the support process.
  • Keep support documentation current.
Requirements & Qualifications
  • Background in software engineering, DevOps, or similar field.
  • Proficiency with AWS and other major cloud providers.
  • Ability to write code and perform simple PRs on GitHub.
  • Strong written and verbal communication skills.
  • Demonstrated customer empathy and problem-solving abilities.
  • Self-driven individual comfortable in a fast-paced remote work environment.

No forms. Your profile is generated instantly.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: 12.0 Months

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