Director Data & Analytics

New

Skills

Data Data Analytics Data Architecture Data Visualization Remote Collaboration SQL Statistical Analysis Team leadership

Help Scout is seeking a remote Director of Data and Analytics to lead our data-driven initiatives and support our mission to deliver simple, effective customer service software. This full-time role offers the flexibility to work remotely from anywhere in the United States, empowering you to make a significant impact on our business strategy, analytics, and data infrastructure.

Job Overview
  • Lead the data and analytics function for a leading SaaS company.
  • Drive data strategy, governance, and best practices across the organization.
  • Collaborate with cross-functional teams to support data-informed decision making.
  • Oversee the collection, analysis, and interpretation of business data.
  • Ensure data quality, integrity, and security standards are met.
Key Responsibilities
  • Develop and implement data and analytics strategies aligned with company goals.
  • Lead and mentor a team of data professionals.
  • Collaborate with product, engineering, and business teams to deliver actionable insights.
  • Establish data governance policies and ensure compliance with industry standards.
  • Manage data infrastructure, tools, and reporting systems.
Required Skills & Qualifications
  • Proven experience in data analytics, data science, or business intelligence leadership roles.
  • Strong knowledge of data architecture and data management best practices.
  • Expertise in SQL, data visualization tools, and statistical analysis.
  • Excellent communication and collaboration skills.
  • Experience with SaaS or customer service software is a plus.

No forms. Your profile is generated instantly.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: 12.0 Months

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