Technical Account Manager

New

Skills

API Concepts Confluence EHR Integrations Jira Network Troubleshooting Postman Root-Cause Analysis Salesforce System Configurations Technical Support

The Technical Account Manager will provide consultative technical support to maintain EHR integrations for Enterprise clients. This role involves identifying opportunities to boost business results through integrations while ensuring a seamless scheduling experience and provider availability.

Key Responsibilities
  • Investigate and resolve sync-related issues across Enterprise accounts.
  • Manage complex integration configurations and monitor health.
  • Collaborate with Account Teams, Engineering, and Product to align goals.
Required Skills & Qualifications
  • 3-4+ years in a Tier 2 technical support or similar role.
  • 1+ year of commercial client success or TAM experience.
  • Proven troubleshooting with root-cause analysis.
  • Exceptional communication skills, translating tech to non-technical audiences.
  • Familiarity with Jira, Confluence, Postman, Salesforce.
  • Basic knowledge of API concepts, network troubleshooting, and system configurations.

No forms. Your profile is generated instantly.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: Months

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