Systems Support Engineer

New

Skills

API Integration Bash Hardware Troubleshooting Incident Management Network Troubleshooting PowerShell Python ServiceNow Ticketing Platforms Windows OS

The Systems Support Engineer will be responsible for identifying and remediating IT trends that impact end-user devices. This role involves developing corrective and preventative actions to minimize downtime and enhance the reliability of IT infrastructure, particularly focusing on Windows environments.

Key Responsibilities
  • Identify and remediate IT trends affecting end-user devices.
  • Develop corrective and preventative actions to minimize downtime.
  • Utilize scripting and other methods for remediation.
  • Design, install, configure, and maintain IT infrastructure with a focus on Windows.
  • Participate in incident management and assist with scoping and remediation efforts.
  • Investigate, diagnose, and resolve hardware and network issues.
  • Perform advanced Windows OS and hardware troubleshooting.
  • Provide excellent customer service and support.
  • Utilize ticketing/support platforms such as FreshService, Zendesk, Zoho, or ServiceNow.
  • Familiarity with API integration and automation using JSON payloads.
Required Skills & Qualifications
  • Proficient in scripting with PowerShell, Bash, Python, or similar.
  • Strong troubleshooting skills in unfamiliar environments and SaaS applications.
  • Excellent communication and customer service skills.
  • Experience with IT infrastructure and end-user support.
  • Ability to work independently and collaboratively in a team environment.

No forms. Your profile is generated instantly.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: Months

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