Senior Solutions Architect

New

Skills

Account Management API Integration B2B SaaS Experience Customer Training Data Workflows Enterprise Software Architecture Problem Solving Solutions Architecture Technical Customer Success Technical Metrics Monitoring

The Senior Solutions Architect for the Public Sector will own the technical post-sales relationship with government accounts, acting as the primary point of contact for technical implementation, integration, and optimization.

Key Responsibilities
  • Develop and execute technical account plans aligning solutions with customers' business objectives.
  • Lead client onboarding, solution design, implementation, and integration projects.
  • Create and deliver training programs for customer teams.
  • Proactively identify and resolve technical challenges to ensure customer satisfaction.
  • Monitor customer technical metrics for opportunities for expanded adoption.
  • Partner with Product and Engineering teams to advocate for customer needs.
  • Document best practices and guide customers through platform updates and new feature releases.
Requirements & Qualifications
  • 5+ years of experience in technical customer success, solutions architecture, or similar customer-facing technical role.
  • Proven track record at early-stage startups (50-200 employees).
  • Strong technical background with understanding of APIs, integrations, data workflows, and enterprise software architecture.
  • Enterprise account management or customer management experience.
  • Strong analytical and problem-solving capabilities.
  • Outstanding communication skills.
  • Bachelor's degree in Computer Science, Engineering, or related field.
  • Ability to travel up to 30%.

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Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: Months

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