Implementation Lead

New

Skills

API Integration CSS Customer Success Engineering Data Analytics Google Tag Manager HTML Implementation Engineering JavaScript SaaS Management Solutions Engineering

The Head of Implementation will be responsible for defining and evolving the implementation philosophy, model, and service tiers. This role involves creating a scalable onboarding framework to support enterprise growth and designing segmentation strategies for enterprise, mid-market, and strategic accounts.

Key Responsibilities
  • Define and evolve the implementation philosophy and model.
  • Create a scalable onboarding framework for enterprise growth.
  • Design segmentation strategies for different account sizes.
  • Establish onboarding metrics such as Time to First Value and NPS.
  • Lead and grow a high-performing team of Enterprise Implementation Engineers.
  • Own the onboarding lifecycle from contract to full adoption.
Required Skills & Qualifications
  • 8+ years in customer-facing technical roles (Implementation, Solutions Engineering, or CS Engineering).
  • 3+ years leading and scaling technical customer-facing teams.
  • Director-level experience in a high-growth SaaS environment.
  • Deep understanding of web technologies, analytics, and front-end development (HTML, CSS, JavaScript, Google Tag Manager).
  • Strong understanding of data pipelines, APIs, and marketing technology ecosystems.

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Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: Months

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