Senior Customer Success Manager

New

Skills

Account Management Cloud Technologies Customer Onboarding Customer Success Management Cybersecurity IAM (Identity and Access Management) Sales Collaboration Software Implementation Technical Communication Upselling Strategies

The Senior Customer Success Manager (SMB Scaled) will be the primary contact for managing 35-38 small to medium-sized business accounts post-implementation. This role is pivotal in ensuring customer satisfaction and driving engagement through effective management of the renewal pipeline and monitoring account health. You will collaborate closely with Sales to facilitate customer onboarding and identify upsell and cross-sell opportunities.

Key Responsibilities
  • Manage renewal pipeline and monitor customer health.
  • Coordinate cross-functional meetings and ensure follow-ups.
  • Monitor usage trends to improve customer adoption.
  • Build strong relationships with clients to identify opportunities for growth.
Required Skills & Qualifications
  • Bachelor’s degree in Computer Science, Engineering, or a related field.
  • 12+ years in customer-facing roles with complex software.
  • Strong knowledge of IAM, cybersecurity, and compliance.
  • Ability to translate technical concepts into business terms.
  • Availability to work during North America Pacific hours.

No forms. Your profile is generated instantly.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: Months

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