Senior Client Support Specialist

New

Skills

Active Listening Client Support Customer Success Empathy Hubspot Intercom Organizational Skills Process Improvement Troubleshooting Zendesk

We are seeking a dedicated Senior Client Support Specialist to serve as the primary contact for customer inquiries across various channels, including email, LiveChat, and phone. This role requires a proactive approach to troubleshooting and resolving first-line issues with empathy and speed while managing escalated cases effectively.

Key Responsibilities
  • Act as the primary contact for customer inquiries across multiple channels.
  • Troubleshoot and resolve first-line issues with empathy and speed.
  • Own and manage escalated cases, including medical complaints, ensuring timely resolution.
  • Coordinate second-line escalations with BD/AMs and cross-functional partners.
  • Lead day-to-day customer support team operations and share best practices.
  • Drive onboarding, training, QA audits, and real-time coaching to improve performance.
Requirements & Qualifications
  • 3–5+ years of client support or customer success experience in a fast-paced startup or marketplace.
  • Veterinary/animal healthcare experience is a major plus.
  • Exceptional communication, empathy, and active listening skills under pressure.
  • Highly organized with strong attention to detail and ability to juggle multiple priorities.
  • Experience with customer support platforms such as Hubspot, Zendesk, or Intercom.
  • Process-oriented with a knack for identifying inefficiencies and driving continuous improvement.

No forms. Your profile is generated instantly.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: Months

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