Public Sector Customer Success

New

Skills

Business Acumen Cloud Security Customer Success Management Data Analytics Federal Procurement Processes FedRAMP Compliance Relationship Management Software as a Service (SaaS) Strategic Planning Team Leadership

The Director of Public Sector Customer Success will be responsible for defining and executing strategies to enhance customer success within federal and public sector accounts. This role focuses on driving renewal rates, fostering growth, and building a high-performing customer success team tailored to government procurement cycles.

Key Responsibilities
  • Define strategy and execution plan for Federal/Public Sector customer success.
  • Drive renewal rates and growth in key government accounts.
  • Lead and develop a high-performing customer success team for adoption and retention.
  • Create lifecycle processes tailored to public sector procurement cycles.
  • Build strategic relationships with major government customers.
  • Use data analytics to optimize customer success programs and outcomes.
Required Skills & Qualifications
  • 12+ years in customer success, strategic sales, or consulting in software/SaaS.
  • 5+ years in leadership/management, with experience building high-performing teams.
  • Deep Federal/Public Sector experience, including knowledge of FedRAMP and cloud security.
  • Data-driven approach with strong analytical skills.
  • Excellent business acumen and executive-facing communication skills.
  • Bachelor's degree required; Master's degree or MBA is a plus.

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Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: Months

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