Sr. Tech Support Engineer

New

Skills

Analytical Skills Cloud Cloud Security Communication Skills Documentation Engineer Network Security Security Tcp/ip Tech Support Troubleshooting

Job Overview

Menlo Security is seeking a Sr. Technical Support Engineer to join their team. This role involves troubleshooting customer reported issues, providing configuration recommendations, creating knowledge base articles, and mentoring support engineers.

Responsibilities
  • Lead troubleshooting efforts to resolve customer reported issues
  • Provide configuration/policy recommendation and assistance
  • Create knowledge base articles and best practice documentation
  • Train and mentor support engineers
  • Analyze Splunk log data and network packet traces
Requirements & Qualifications
  • 4 to 8 yrs experience in enterprise cloud/network security
  • Fast learner and self-starter
  • Excellent communication skills
  • Strong analytical and problem-solving skills
  • BS or MS in EE, CS, Math, Physics or related fields
  • Extensive knowledge of TCP/IP and Internet technologies
  • Web proxy experience a must

No forms. Your profile is generated instantly.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: 12.0 Months

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