Technical Support Engineer Role

New

Skills

Cloud Cloud Security Cybersecurity Documentation Engineer Network Troubleshooting Security Tcp/ip Technical Support Tech Support

Join Menlo Security as a Technical Support Engineer and play a vital role in empowering global enterprises to connect and collaborate securely. As part of our dynamic and growing team, you will support industry-leading organizations, including Fortune 500 companies and major government entities, ensuring their cybersecurity needs are met with precision and empathy. This remote-friendly position offers opportunities to learn, innovate, and make a tangible impact while working within a collaborative and inclusive culture.

Job Overview

We are seeking an ethical, organized, and service-oriented Technical Support Engineer who excels at troubleshooting, customer support, and technical problem-solving in the cybersecurity domain. The ideal candidate is a fast learner, communicates effectively, and thrives in a dynamic environment where agility and empathy are valued.

Key Responsibilities
  • Lead troubleshooting efforts for customer-reported issues via phone, email, or remote sessions.
  • Provide expert configuration, policy, and design recommendations for customer deployments.
  • Create and maintain knowledge base articles and best practice documentation.
  • Reproduce and analyze complex technical issues in both cloud and appliance environments.
  • Collaborate with engineering and operations teams to resolve software or operational challenges.
  • Perform patch qualification, including bug fix verification and testing.
  • Analyze log data, network packet traces, HAR files, and browser developer tools.
  • Ensure timely resolution of customer issues to achieve high satisfaction.
  • Be available for periodic on-call duties, including evenings and weekends as needed.
Required Skills & Qualifications
  • 2-4 years of experience in enterprise cloud/network security or IT security administration.
  • Proficiency in troubleshooting HTTP/HTTPS and cybersecurity technologies.
  • Extensive knowledge of TCP/IP and Internet protocols.
  • Strong analytical and problem-solving abilities.
  • Excellent verbal and written communication skills.
  • BS or MS in Electrical Engineering, Computer Science/Engineering, Math, Physics, or related fields.
  • Ability to work collaboratively and adapt to feedback.
  • Self-starter with a passion for customer service and continuous learning.

No forms. Your profile is generated instantly.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: 12.0 Months

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