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Product Support Specialist

New

Skills

Account Provisioning Domain Verification Education Technology Entra ID Google Workspace Microsoft 365 OAuth SAML SSO Technical Support

Join Canva's Education team as a Product Support Specialist, where you'll play a crucial role in facilitating educational access and integration across various schools in India. This remote position allows you to work independently while providing essential technical support for SSO setups, domain verification, and account provisioning, ensuring a smooth experience for teachers and students alike.

Key Responsibilities
  • Guide school systems through SSO setup, domain verification, and account provisioning.
  • Support integration with Google Workspace and Microsoft (Entra ID / Microsoft 365) backends.
  • Act as the technical point of contact for State partnership rollouts.
  • Diagnose and resolve onboarding blockers alongside school IT admins.
  • Create localized setup guides and self-serve resources for schools.
  • Track common support issues and integration patterns for feedback.
  • Support training for administrators and master trainers on account setup.
Required Skills & Qualifications
  • Experience with SSO, SAML/OAuth, or identity setups.
  • Familiarity with Google Workspace and Microsoft 365 / Entra ID administration.
  • At least 3 years in technical support or implementation roles.
  • Strong problem-solving skills and methodical approach to integrations.
  • Effective communication in English and Hindi.

No forms. Your profile is generated instantly.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: Months

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