Member Support Representative

New

Skills

Collaboration Communication Documentation Flexibility Multitasking

Empathetically and patiently interact with members as you take live inbound calls. Document interactions and ongoing resolutions to ensure seamless follow-up. Ensure member records are accurate and complete. Multitask using internal tools and resources to verify eligibility and coverage provider benefits while clearly communicating this information to the members during live calls. Field questions about the purpose and importance of telenutrition. Match our members with the right dietitian and find appointment times that fit into their lives. Assist members with troubleshooting platform and account issues and provide basic technology troubleshooting help. Work with internal groups and external partners to address questions relating to food delivery and ordering groceries. Maintain a high level of personal accountability when handling sensitive and protected information. Collaborate with peers, leaders, and other internal groups to find accurate solutions to complex problems.

Key Responsibilities
  • Interact with members during live calls
  • Document interactions and resolutions
  • Multitask to verify eligibility and coverage benefits
  • Field questions about telenutrition
  • Match members with the right dietitian
  • Assist with troubleshooting platform issues
  • Work with internal and external parties on food-related inquiries
  • Maintain confidentiality of sensitive information
  • Collaborate on finding solutions to complex problems
Required Skills & Qualifications
  • Experience working in a support role
  • Ability to communicate complex information concisely in writing
  • Working knowledge of HIPAA
  • Basic understanding of technology troubleshooting
  • Ability to maintain high personal accountability
  • Reliable high-speed internet access
  • Flexible availability including weekends

No forms. Your profile is generated instantly.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: 12 Months

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