Remote Member Advocate Role

New

Skills

Conflict resolution Crm software Customer Service Data Entry Empathy Problem Solving Team Collaboration Time Management

Sana is seeking a dedicated Member Advocate to join our remote team and help deliver exceptional health benefits experiences to employees across the United States. As a Member Advocate, you will play a vital role in supporting our members, ensuring their needs are met with empathy, efficiency, and professionalism. This is a full-time, fully remote opportunity that empowers you to make a difference from anywhere in the U.S.

Job Overview
  • Serve as a primary point of contact for Sana health plan members.
  • Assist members with inquiries related to benefits, claims, and coverage.
  • Resolve issues and provide guidance on healthcare-related concerns.
  • Promote a positive and supportive member experience.
  • Work collaboratively with internal teams to address member needs.
Key Responsibilities
  • Respond promptly to member inquiries via phone, email, and chat.
  • Educate members about their health benefits and coverage details.
  • Investigate and resolve claims or billing issues efficiently.
  • Document all interactions and follow up on outstanding requests.
  • Advocate for member needs within the organization.
Required Skills & Qualifications
  • Excellent communication and interpersonal skills.
  • Strong problem-solving abilities and attention to detail.
  • Experience in customer service or healthcare-related roles.
  • Ability to work independently in a remote setting.
  • Proficiency with digital communication tools and platforms.

No forms. Your profile is generated instantly.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: 12.0 Months

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