Remote Support Specialist Role

New

Skills

Crm systems Customer Support Empathy Problem Solving Team Collaboration Time Management Troubleshooting Written Communication

Join vidIQ as a remote Creator/Customer Support Specialist and empower YouTube video creators worldwide. This fully remote, contract position offers complete flexibility with no geographical restrictions. As part of the support team, you will help users maximize their experience with the vidIQ Chrome extension.

Job Overview
  • Provide exceptional support to YouTube creators using vidIQ’s Chrome extension.
  • Deliver timely, effective solutions to customer inquiries via digital channels.
  • Work autonomously from any location as part of a global team.
Key Responsibilities
  • Respond to support tickets, emails, and chat requests from creators.
  • Troubleshoot technical issues related to the vidIQ Chrome extension.
  • Guide users in optimizing their use of vidIQ tools and features.
  • Document common issues and solutions to improve support processes.
  • Collaborate with product and engineering teams to escalate and resolve complex cases.
Required Skills & Qualifications
  • Proven experience in customer or technical support roles.
  • Strong written and verbal communication skills in English.
  • Familiarity with YouTube and content creation tools.
  • Comfortable using Chrome extensions and browser-based applications.
  • Ability to work independently and manage remote workflows.

No forms. Your profile is generated instantly.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: 12.0 Months

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