Escalation Engineer

New

Skills

Problem-solving Solaris Technical Support Verbal communication Written Communication

Job Overview

As an Escalation Engineer, you will work closely with leading customers to maintain Illumio deployments and provide technical product support for complex problems. This remote-friendly position offers the opportunity to work with cutting-edge technologies and protect valuable workloads.

Responsibilities
  • Log and update cases for customer issues
  • Understand customer systems, analyze issues, and recommend solutions
  • Collaborate with customers, support engineers, Development, and Sales for problem resolution
  • Set accurate customer expectations
  • Provide technical support to field engineers
Requirements & Qualifications
  • Experience with case management and call resolution
  • Proficiency in Windows and Linux operating systems (AIX and Solaris knowledge is a plus)
  • Familiarity with public cloud infrastructure and services
  • Strong written and verbal communication skills
  • High attention to detail and organizational/problem-solving skills

No forms. Your profile is generated instantly.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: 12 Months

Share this job:

Similar Jobs

Remote VP Customer Success

Posted 57 days ago

Hiring a remote VP of Customer Success in the United Kingdom.

Full-time position that can be done remotely.

Communication Skills Customer success Customer Success Management Customer Support

Senior Manager, Customer Advocacy

Posted 57 days ago

Hiring a Senior Manager for Customer Advocacy at 1Password.

Full-time remote position in Canada or the United States.

Communication Skills Customer Satisfaction Interpersonal Skills Problem-solving

Software Engineer Role

Posted 57 days ago

Contribute to team projects and goals

Maintain system stability while achieving business goals

Code reviews Css Debugging Html

Night-Shift Support Specialist

Posted 57 days ago

Hire remote night-shift support specialist

Provide customer support for client reporting platform

Communication Skills Customer Service Marketing Analytics Problem Solving

Gaming Support Agent

Posted 57 days ago

Handle customer support for a game studio

Assist players with technical and account issues

Account management Android Communication Communication Skills

Multinational Customer Support Agent

Posted 57 days ago

Provide customer service for multinational companies

Engage with customers through various channels

Android Communication Skills Customer Service Email Support

Remote Product Manager

Posted 57 days ago

Hiring a remote Product Manager

Full-time position in Canada or the United States

Agile Communication Skills Cross-functional Collaboration Cybersecurity

Senior Developer Support Engineer

Posted 57 days ago

Provide technical support for developers using Airtable.

Resolve coding issues and challenges.

Api Integration Collaboration Customer Service Engineer

Technical Account Manager Remote

Posted 57 days ago

Recruit a remote Technical Account Manager

Drive customer success for Airtable users

Account management Account manager Cloud Computing Communication Skills

Remote Developer Support Engineer

Posted 57 days ago

Provide remote technical support

Assist with Airtable APIs and integrations

Android Apis Customer Service Customer Support

Remote Technical Support Specialist

Posted 57 days ago

Provide remote technical support

Assist users in building apps

Communication Skills Customer Support Documentation Payment Operations

Blockchain Solutions Engineer

Posted 57 days ago

Engage with customers to understand blockchain data needs

Design and implement tailored data analytics solutions

Blockchain technology Data Analytics Data Security Documentation

Remote Customer Support Specialist

Posted 57 days ago

Provide customer support for AllTrails platform users.

Resolve customer issues and inquiries.

Communication Skills Customer Support Documentation Email Support

Remote Customer Support Role

Posted 57 days ago

Provide remote customer support

Simplify insurance billing processes

Crm software Customer Service Email Support Problem Solving

Remote Business Operations Specialist

Posted 57 days ago

Optimize insurance billing processes

Enhance operational efficiency

Communication Skills Customer Service Data Analysis Financial Acumen

Remote QA Engineer

Posted 57 days ago

- Conduct thorough testing of Anagram's insurance billing software - Identify and report software

bugs and defects - Collaborate with the development team to ensure quality standards are met -

Agile Methodologies Communication Skills Database Management Problem-solving

Gaming Support Agent APAC

Posted 57 days ago

Deliver remote customer support for gamers

Resolve technical, account, and purchase issues

Account management Android Communication Skills Crm systems

Remote Product Ops Manager

Posted 57 days ago

Manage product operations efficiently

Collaborate with teams to optimize strategies

Analytical Skills Communication Cross-functional Collaboration Leadership

Remote Quality Engineer

Posted 57 days ago

Hiring a remote Quality Engineer for Apollo

Full-time position in Poland

Collaboration Engineer Problem-solving QA

Remote Sales Ops Manager

Posted 57 days ago

Hiring a remote Sales Operations Manager

Full-time position in Canada or the United States

Analytical Skills Communication Communication Skills Crm Management

Senior Product Manager

Posted 57 days ago

Build vision, strategy, and roadmap for new product line

Incorporate data analysis & research for product decisions

Ab testing Agile Agile Methodology Analytical Skills

Remote Technical Account Manager

Posted 57 days ago

Manage technical relationships with customers

Ensure customer success and satisfaction

Account management Account manager Cloud Services Communications

Mid-Market CS Manager

Posted 57 days ago

Hiring a Mid-Market Customer Success Manager remotely

Full-time position in the United States

Communication Customer Satisfaction Customer success Customer Success Management

API Support Engineer Role

Posted 57 days ago

Provide first-line API support to customers

Troubleshoot and resolve integration issues

Api Documentation Cross-functional Collaboration Cross-functional Communication Customer success

Implementation Associate

Posted 57 days ago

Assist new customer onboardings and additional implementations for assigned accounts end-to-end, including kickoff, process design, build, training, and rollout.

Build and maintain strong relationships with customers and become a trusted advisor throughout the implementation process.

Customer success Excel Project Management Risk Management

Remote Sales Engineer

Posted 57 days ago

- Drive sales of modern data orchestration solutions - Build and maintain customer relationships -

rovide technical expertise to customers - Work collaboratively with the sales team - Achieve sales

Communication Crm Customer Relations Data Orchestration

Atlassian Software Engineer Intern

Posted 57 days ago

Hiring a remote Software Engineer Intern for Atlassian in Canada

Internship position for the 2026 Summer

Collaboration Computer science Engineer Java

Remote Associate Product Manager

Posted 57 days ago

Hiring a remote Associate Product Manager.

Full-time position that can be done remotely in the U.S.

Analytical Skills Communication Skills Cross-functional Collaboration Market Analysis

Remote Senior Support Engineer

Posted 57 days ago

Hiring a remote Senior Support Engineer 1

Full-time position in Poland

Collaboration Tools Communication Skills Customer Support Engineer

Remote Customer Success Manager

Posted 57 days ago

Promote a fully remote senior role

Ensure effective customer onboarding

Account management Analytical Skills Client Relationship Management Collaboration

Customer Success Manager

Posted 57 days ago

Primary point of contact for Aurora Cloud clients and Partners

Onboarding clients and driving adoption

Account management Account manager Analytics Apis

Happiness Engineer - Customer Support

Posted 57 days ago

Providing customer support via email and live chat

Advocating for customer needs internally

Advocacy Communication Communication Skills Customer Experience

Newspack TAM Opportunity

Posted 57 days ago

Manage publisher migrations and relationships effectively.

Maintain deep knowledge of platform and support news publishers.

Collaboration Communication Skills Editing Project Management

Happiness Engineer Job Opportunity

Posted 57 days ago

Provide excellent customer support via email and live chat

Enhance customer experience and identify problems

Communication Customer Experience Customer Service Customer Support

Technical Account Manager Role

Posted 57 days ago

Drive customer adoption of WordPress hosting

Provide technical expertise during sales and onboarding

Account manager Analytical Skills Apis Automation

Support & QA Engineer

Posted 57 days ago

Drive product quality through support insights

Proactively identify and resolve technical issues

Debugging Documentation Engineer QA

Technical Account Manager - Automattic Special Projects Team

Posted 57 days ago

Ensure partners have an excellent experience with WordPress and Automattic products.

Collaborate with partners, designers, and developers to fulfill partner requests.

Account manager Communication Communication Skills Editing

Customer Happiness Engineer

Posted 57 days ago

Deliver exceptional customer support and success

Utilize technical expertise and communication skills

Account manager Engineer Engineering Front end

News Publishing Platform

Posted 57 days ago

Assist news organizations in transitioning to WordPress and launching on Newspack.

Optimize and troubleshoot technical issues for publishers.

Account manager Architecture Collaboration Editing

Senior Analytics Engineer

Posted 57 days ago

Hiring a Senior Analytics Engineer remotely

Axios - Smart brevity

Airflow Analytics BigQuery Bi tools

Dealership Account Manager Opportunity

Posted 57 days ago

Recruit a Dealership Account Manager in Virginia Beach.

Drive success and growth in the automotive finance sector.

Communication Skills Customer Service Market Analysis Microsoft Office Suite

Sr Manager - Customer Support

Posted 57 days ago

Lead team development and mentorship

Drive operational efficiency and performance metrics

Collaboration Communication Communication Skills Continuous improvement

Customer Support Staff

Posted 57 days ago

Provide high-quality technical support to B2B clients.

Troubleshoot software incidents and escalate complex issues.

Apis Cloud Communication Crm

Customer Support Team Lead

Posted 57 days ago

Lead and support a team of Support agents

Deliver performance evaluations and career discussions

Customer Support Leadership Performance evaluation Problem-solving

Software Engineer - Staff A

Posted 57 days ago

Promote a flexible remote or hybrid work culture

Encourage inclusivity and diversity in hiring and career development

AWS C++ Cloud Computing Code reviews